topic Re: not sure about new phone with old sim in Pay as you go

not sure about new phone with old sim

Deodata — Sat, 09 Apr 2022 06:29:04 GMT

I'm with EE but bought a new phone that I have had to top up when purchased. Can I just put my old SIM in the new phone? Do I keep my old number, what happens to credit on existing credit and new credit with the phone?

Re: not sure about new phone with old sim

Leanne_T — Sat, 09 Apr 2022 07:30:23 GMT

Hi @Deodata

Thanks for coming here 🙂

You can use your SIM card in any EE or unlocked phone, and this will keep the existing plan, number and any credit.

Thanks 🙂

Leanne.

Re: not sure about new phone with old sim

XRaySpeX — Sat, 09 Apr 2022 09:05:01 GMT

@Deodata : But you lose the PAYG credit that came with the new phone. That's why it's never a good idea to buy a PAYG phone from EE, with its mandatory credit, when you already have a PAYG SIM from EE. Better to buy a SIM-Free phone outright from somewhere like Amazon.

Re: not sure about new phone with old sim

bristolian — Sat, 09 Apr 2022 09:10:40 GMT

Hi @Deodata

It is the SIM that holds your number & associated plan and credit - not the phone.

The device just provides the ability to use EE's radio network.

Re: not sure about new phone with old sim

Chris_B — Sat, 09 Apr 2022 09:11:25 GMT

But you can have your number moved to the new sim and that will bring the credit over to the new sim and any credit on that new sim will also remain.

Re: not sure about new phone with old sim

XRaySpeX — Sat, 09 Apr 2022 09:14:05 GMT

You can't add PAYG credits together. It's just the no. that is transferred, not the plan or credit.

Re: not sure about new phone with old sim

Deodata — Sun, 10 Apr 2022 05:25:37 GMT

My existing ee phone is on a monthly contract, but even with the £10 credit it was still the same price as others or cheaper. That said can I transfer that credit to my existing sim?

Re: not sure about new phone with old sim

Leanne_T — Sun, 10 Apr 2022 07:22:07 GMT

Hi @Deodata

Thanks for coming back to us.

Please give our Pay as you go care team a call on 150, they will look into this for you 🙂

Leanne.

Re: not sure about new phone with old sim

Deodata — Sun, 10 Apr 2022 11:41:13 GMT

Just been on the phone to EE as they tried to deliver my phone a day early and I wasn't in, rearranged, they told me once I get the new phone with £10 credit PYG I can transfer that to my existing plane. Good news.Thanks

Re: not sure about new phone with old sim

Leanne_T — Sun, 10 Apr 2022 11:43:28 GMT

Great news @Deodata

Thanks for coming back and letting us know 🙂

Leanne.

Re: not sure about new phone with old sim

Deodata — Mon, 11 Apr 2022 08:26:08 GMT

Thanks to every one for your help, all sorted now. cheers