topic Re: Coverage in Kidderminster in Mobile Network discussions

Coverage in Kidderminster

Leanne_T — Mon, 12 Oct 2026 10:23:06 GMT

We are aware of a signal issue that is affecting some of our customers in the Kidderminster area. The lease agreement for the mast has expired and the equipment had to be removed at the beginning of October 2026.

Our engineers have been looking for a new location for a permanent mast in the area. We're working with the site provider to arrange a date to access the area and complete surveys needed to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Re: Coverage in Kidderminster

Mozza1232 — Tue, 13 Oct 2026 09:37:11 GMT

I understand that the mast been removed because the lease has expired also I was told there was damage to the cable or unit..over the month or so.what I don't understand that you know the lease was going to expired why it was not sorted before it had expired and leave customers with the problem having very bad signal etc we all pay good money for the service which has been great but still paying I hope this is sorted very quickly to leave customers with bad signal not very good thanks 🙏 Steve

Re: Coverage in Kidderminster

Hlp19891 — Wed, 21 Oct 2026 02:21:06 GMT

When is this likely to be sorted as I have no signal at all at home? I can’t make or receive calls even with WiFi calling!! I may switch networks if this continues

Re: Coverage in Kidderminster

Mozza1232 — Wed, 21 Oct 2026 07:38:01 GMT

I the same phoned many times same answer mast been removed.. waiting to get onto the land to find a suitable place then try and get a new lease to put a new mast up once that all been completed they put up new mast I hope.its only been about 3 weeks with no signal they can't give me a date my be this year or next year??

Re: Coverage in Kidderminster

ee_user14 — Wed, 21 Oct 2026 12:05:29 GMT

@Hlp19891 wrote:
I can’t make or receive calls even with WiFi calling!!

Perhaps get some help with that then. You never know when or where WiFi calling might come in handy.

Re: Coverage in Kidderminster

CM1008 — Wed, 21 Oct 2026 18:11:05 GMT

I hope this is fixed soon. I’m paying to use my phone and I have no signal at all! Can’t make or receive any calls even with wifi calling. It’s been well over 12 hours now and I’m paying a lot for my contract 🤦🏻‍ Please get this fixed asap !!!!

Re: Coverage in Kidderminster

Jas1404 — Thu, 22 Oct 2026 16:28:29 GMT

Forward planning…the lease end must have been known so why did EE not have plans in place well before the end of the lease so a seamless change over would take place?

Users pay good money for a service.
Will users get a refund ?

Re: Coverage in Kidderminster

ee_user14 — Thu, 22 Oct 2026 16:46:09 GMT

@CM1008 wrote:
Can’t make or receive any calls even with wifi calling

As per the post above, perhaps seek some help with that....

wrote:
Forward planning…the lease end must have been known so why did EE not have plans in place well before the end of the lease so a seamless change over would take place?

If only it were so simple....

Re: Coverage in Kidderminster

Zoom1 — Fri, 23 Oct 2026 05:05:13 GMT

I take it people affected in the Kidderminster area will have a reduced bill then as we are paying for a service that isn’t being provided ? I’m paying for 3 contracts that work only on WiFi or if we’re nowhere near home. Look forward to your reply and a resolution.

Re: Coverage in Kidderminster

Zoom1 — Fri, 23 Oct 2026 06:05:56 GMT

It’s the mast that was all over the news they knew it would come to an end but still decided to fail customers and leave us without service. It also took 6 weeks to erect it and get it up and running so considering they haven’t got a place to put one I’d imagine this isn’t going to be fixed anytime soon maybe Christmas ?

Re: Coverage in Kidderminster

Mozza1232 — Fri, 23 Oct 2026 08:36:09 GMT

The mast was on the top of the flats in the horse fair .over 2 or 3 years ago they emptied the flats and knocked them down.the location where the mast was put was only a temporary one so EE knowing they had to find a new suitable place about 3 years or more ago..I like EE and the service but this feeling no quick answer .but EE has known for a very long time when they planned to remove the flats.

Re: Coverage in Kidderminster

CorfEcastlE45 — Fri, 23 Oct 2026 15:29:50 GMT

We are due, to a mast being removed and some difficulty in siting a new one,

In the interim is there going to be refund whilst the service is reliant only on WiFi calling, which is not always satisfactory.

Hopinther e will soon be a quick result to this ongoing problem which we are continuing to be charged for

Re: Coverage in Kidderminster

derkaferhaus — Fri, 23 Oct 2026 18:16:36 GMT

im thinking that EE are in breach of contract for not supplying a service that we are paying for then.

will we be compensated?

Re: Coverage in Kidderminster

Leanne_T — Sat, 24 Oct 2026 07:08:38 GMT

Hi everyone,

Thanks for coming to the community.

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides. They will be happy to help.

Thanks.

Leanne.

Re: Coverage in Kidderminster

CorfEcastlE45 — Sat, 24 Oct 2026 13:37:01 GMT

If there is a limited service will there be limited charge for the service?

Re: Coverage in Kidderminster

derkaferhaus — Sun, 25 Oct 2026 12:19:37 GMT

1st time i got in touch they said there was nothing wrong with the signal in my area.

2nd time i got in touch they sent me to this page...

Re: Coverage in Kidderminster

cje85 — Mon, 26 Oct 2026 11:34:21 GMT

@Mozza1232 wrote:
I understand that the mast been removed because the lease has expired also I was told there was damage to the cable or unit..over the month or so.what I don't understand that you know the lease was going to expired why it was not sorted before it had expired and leave customers with the problem having very bad signal etc we all pay good money for the service which has been great but still paying I hope this is sorted very quickly to leave customers with bad signal not very good thanks 🙏 Steve

Unfortunately, what many people don't appreciate is the UK planning system for new/replacement masts is a slow and difficult process, and that's a big part of why coverage in the UK is often considered very poor compared to other countries.

In recent reports focused on London (but the rules are the same across the country) Vodafone said it takes an average of 5 years to replace a mast, and O2 gave a range of 2-7 years.

https://www.ispreview.co.uk/index.php/2026/09/vodafone-uk-warn-london-planning-rules-forcing-100-mobile-sites-offline-in-2026.html

https://www.ispreview.co.uk/index.php/2026/06/outdated-planning-system-forces-o2-uk-to-switch-off-dozens-of-london-mobile-sites.html

Re: Coverage in Kidderminster

Mozza1232 — Mon, 26 Oct 2026 15:34:49 GMT

Yes I do understand the planning laws and take a very long time..but the flat in the horse fair where they was on top many many years ago they planned to knock the flats down..once they agree.they started the long process of relocation of the people in them.then board up .then got a contract team in to remove the flats..so long did it take to do all that..3 or 5 years of planning or longer?.. it's not just happened.they put up a temporary mast..so why not again oh well . sounds like a lot longer to wait..1 or 2 years or longer oh well nevermind