topic Re: I cannot ring out from my phone , I think I have messed up my settings in Mobile Network discussions

I cannot ring out from my phone , I think I have messed up my settings

DLAWTON — Tue, 29 Sep 2026 21:36:53 GMT

I cannot ring out from my phone , or hear anybody who calls me .I have unlimited data but I think I have messed up my settings .please can you help

Re: I cannot ring out from my phone , I think I have messed up my settings

Phoenix_ec42 — Tue, 29 Sep 2026 21:57:45 GMT

Depending on if you have things like photos or other personal information that is not backed up already, you should be able to do a factory reset on your phone, it will completely reset all off your device and wipe any personal information but may resolve the issue.

The other option is known as a soft reset, this might be possible and you wouldn't lose personal data, however it depends on what phone you have as to which option would be available.

Both these option rule out if it's the phones software causing the issue or if it's a hardware issue (eg the speakers damaged by water)

Re: I cannot ring out from my phone , I think I have messed up my settings

Christopher_G — Wed, 30 Sep 2026 07:10:14 GMT

Hi @DLAWTON

Welcome to the community.

Do you know which settings you may have changed? It's worth checking to make sure that your phone isn't in airplane mode, and following the advice above from @Phoenix_ec42.

I also recommend checking your postcode on our network status checker to check if we're aware of any maintenance works.

Let us know how you're getting on please.

Chris