topic Re: Very poor 5G+ performance outdoors – 58 Mbps download in Mobile Network discussions

Very poor 5G+ performance outdoors – 58 Mbps download

marquez85 — Mon, 21 Sep 2026 01:19:04 GMT

Hi,

I’ve recently moved to an EE plan with 5G+ access and have been testing the service on my iPhone 18 pro

I ran a Speedtest outdoors while connected to 5G+ and received:

Download: 58.6 Mbps
Upload: 23.8 Mbps
Idle ping: 25 ms
Download loaded latency: 780 ms
Jitter: 5 ms

I appreciate that 5G+ indicates 5G Standalone rather than guaranteeing a particular speed, but I was expecting considerably better performance outdoors, particularly given the way 5G+ is advertised.

The 780 ms latency while downloading also seems unusually high.

Is this considered normal performance for EE 5G+, or could there be congestion/capacity issues with the local mast? Is there anything EE can check regarding the provisioning of 5G+ on my account?

Thanks.

Re: Very poor 5G+ performance outdoors – 58 Mbps download

Leanne_T — Mon, 21 Sep 2026 11:46:07 GMT

Hi there @marquez85

Thanks for coming to the community.

You can find information and ways to check the area on our Using 5G+ help page.

If 5G+ is showing available in the area, please get in touch with our tech guides and they can get this looked into for you.

Let us know how you get on.

Leanne.

Re: Very poor 5G+ performance outdoors – 58 Mbps download

bristolian — Tue, 22 Sep 2026 12:31:07 GMT

Are you familiar with using iOS Field Test Mode? (Sometimes referred to as FTM)