topic Re: Can’t use my mobile in Mobile Network discussions

Can’t use my mobile

JW1001 — Wed, 16 Sep 2026 03:35:11 GMT

For the last 3 days I can not ring out on my mobile at all why am I paying for a product I can’t use that’s not fit for purpose I’ve had to buy a sim from another provider just so I can ring out I will be cancelling my Direct debit I refuse to pay for something I can’t use it’s absolutely disgraceful and you can’t even contact ee even if you try to call them at all I’m done

Re: Can’t use my mobile

Chris_B — Wed, 16 Sep 2026 06:26:45 GMT

@JW1001 does your phone show it’s connected to the EE ?
Cancelling the DD will only effect you and your credit report. Calling customer support can be done via a different phone because if you can’t call out from your device then obviously a call to customer support will not work. Does WiFi calling work ? Does you simply work in a different phone ? If it doesn’t you might need a replacement sim.

Re: Can’t use my mobile

Schockwave — Wed, 16 Sep 2026 11:19:44 GMT

@JW1001 , I think @Chris_B meant does your sim work in a different phone? Do you have signal with the EE Sim at all?

As @Chris_B has written if sim does not work in another phone, that could be the cause and you would need a replacement SIM card.

You need to check things out first, what is the reason for you not being able to make calls first before blaming EE, as it could be just a simple reason for not working.

You can also check here if there is a problem where you are:

https://ee.co.uk/help/mobile-coverage-checker?_gl=1*cdaute*FPAU*OTQxNTgyNzIuMTc3NTU3MjAxMg..*_ga*NzExODc3MTIwLjE3Njc3MTA5NjE.*_ga_YEXV92BLZ6*czE3ODE4NjM4MjUkbzIzNyRnMSR0MTc4MTg2ODQ4MyRqNDkkbDAkaDEwNDQwNDU5MjYkZFN4TEdrV1pyb1g0TThvdUcwTkJVZ1FqR3ZqWFo3ZHlkOWc.*_fplc*V29nMzV0V1hSSTJlaXBxM0V4JTJGUUhlMXRKVU1LOXhqY0lkQ2NGZnFSVFFLcVV2TlVYaXZKeHc2Y2cyQngxJTJCVGd2ZWp4WDR6YWdWdUxpaW84c3pjdkF6SGV6T1hEV3dvNEp1TE1YUGdkcERNWWRBYmVzY1NtYTNtOXppWnA4QSUzRCUzRA..