topic Can’t use my mobile in Mobile Network discussions

Can’t use my mobile

JW1001 — Wed, 16 Sep 2026 03:35:11 GMT

For the last 3 days I can not ring out on my mobile at all why am I paying for a product I can’t use that’s not fit for purpose I’ve had to buy a sim from another provider just so I can ring out I will be cancelling my Direct debit I refuse to pay for something I can’t use it’s absolutely disgraceful and you can’t even contact ee even if you try to call them at all I’m done

Re: Can’t use my mobile

Chris_B — Wed, 16 Sep 2026 06:26:45 GMT

@JW1001 does your phone show it’s connected to the EE ?
Cancelling the DD will only effect you and your credit report. Calling customer support can be done via a different phone because if you can’t call out from your device then obviously a call to customer support will not work. Does WiFi calling work ? Does you simply work in a different phone ? If it doesn’t you might need a replacement sim.