topic Re: Mobile network down in Mobile Network discussions

Mobile network down

R1111 — Sat, 18 Jul 2026 07:45:04 GMT

I have spent 3 days now without my network working so I cannot recieve or make texts or calls or use data I cannot speak to ee because the contact section only directs me to 150 which I cannot text or call right now. I also get kicked off the app when I try using it and the website is of very little help. Can anybody give me sone guidance in how I am able to somehow contact EE

Re: Mobile network down

bristolian — Sat, 18 Jul 2026 08:45:46 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Mobile network down

R1111 — Sat, 18 Jul 2026 09:22:09 GMT

I have already tried this and they haven't responded yet, it says network
coverage is good and the WiFi calling doesn't work. What should be a
simple problem to solve is become more difficult and frustrating as they
have made it very difficult to speak to them

Re: Mobile network down

Schockwave — Sat, 18 Jul 2026 11:39:16 GMT

@R1111 , why is wifi calling not working for you?

If you are unable to speak to customer service, you would have to use another phone to speak to them, but I would definitely check whether there is a problem where you are, which you can do by logging on to your account and click on help then scroll down to where it says connection issues, click on it, you should then be able to report the fault there.

Re: Mobile network down

ee_user14 — Sat, 18 Jul 2026 13:26:57 GMT

@R1111 wrote:
I have already tried this and they haven't responded yet, it says network
coverage is good

So have you used the "check status" > "report a problem" link? Or have you used "check coverage"? You've described both here. The "check coverage" option would give a coverage prediction which tallies with your comment of "it says coverage is good".... in which case use "check status" and "report a problem".

If you've done that, then great, you should get an automated response within an hour tops, and then it's just a waiting game.

As per @Schockwave - provide some more details about WiFi-calling and what happens... no detail is too small, there's no limit on how long your explanation is, if it helps another poster help you. Have you used the service before? Are you able to use other web-based stuff on your phone?