topic Re: Mobile Data in Mobile Network discussions

Mobile Data

alsksoxod2 — Fri, 17 Jul 2026 15:09:25 GMT

If I have unlimited data, why is my mobile data not working when I’m out? I’ve tried all troubleshooting ideas and there are no issues in my local networks

Re: Mobile Data

XRaySpeX — Fri, 17 Jul 2026 15:12:29 GMT

You in UK?

Re: Mobile Data

Leanne_T — Fri, 17 Jul 2026 17:08:50 GMT

Hi there @alsksoxod2

Thanks for coming to the community.

What happens when you try and use data when not connected to WiFi?

What device are you using?

Also, if you log into your EE app, select, Profile > Settings and permissions > Manage settings > Data and usage > Use mobile data, is this turned on?

Leanne 🙂