topic Re: 5g in Mobile Network discussions

5g

Brammer13 — Fri, 10 Jul 2026 20:52:44 GMT

Every time I get a 5g connection my phone gets really hot and I can't access any online apps. I've got the Google Pixel 10 pro and thought they were able to cope with 5g?

Re: 5g

Northerner — Sat, 11 Jul 2026 07:04:10 GMT

Hi @Brammer13

It could be anything from the description or nothing. What apps are not working and what error does it show.

Try restarting your device.
Try running system/device care.

If all else fails try backing up and factory resetting your device.

Thanks

Re: 5g

354- — Sat, 11 Jul 2026 09:39:14 GMT

@Brammer13 - Try checking the Pixel's temperature through its diagnostics, if you haven't already.

Settings app - Battery > Battery diagnostics > Phone is very warm. Worth trying in normal mode and safe mode, to compare.

Any known apps that are downloading or uploading, streaming/backing up Google Drive, Photos, etc.

The general weather at the moment doesn't help either!

Good luck!

Re: 5g

Brammer13 — Tue, 14 Jul 2026 07:54:44 GMT

Can't access any online apps when I have a 5g connection and phone just gets really hot. My phone is the Google Pixel 10 pro what can I do to be able to get online?

Re: 5g

Leanne_T — Tue, 14 Jul 2026 10:26:23 GMT

Hi there @Brammer13

Thanks for coming to the community.

I can see you've had some advice above, have you tried these steps?

If this has continued, please get in touch with our tech guides by calling 150 and they will certainly get this looked into for you.

Please let us know how you get on.

Leanne.

Re: 5g

cje85 — Tue, 14 Jul 2026 13:37:52 GMT

The Google Pixels are known to have poor modems compared to most other Android phones. It's common for the phone to become hot and suffer battery drain if transferring a lot of data or when connected to a weak signal.