Consistently poor signal - leaving RE

TonyC60 — Sun, 05 Jul 2026 07:38:38 GMT

For too long we have only been able to hear voice calls in part of the garden. Complaints on a Saturday result only in a text message on Sunday saying " since we haven't heard from you in 7 days, we've closed your complaint." That is the only response even when there has been contact to say we still cannot make or receive audible calls. Yesterday it took an hour to exchange messages. The process is designed to frustrate. EE message asks for part of the ID they want. Customer sends what was requested. 5 minutes delay. Agent messages asking for another part of ID. After an hour you can ask the question that was out into the AI agent at the start. Which was essentially "how do I best move three phones from EE to a cheaper network on which I have found we get good signal?"

Re: Consistently poor signal - leaving RE

Northerner — Sun, 05 Jul 2026 08:29:53 GMT

Hi @TonyC60

Have you checked for local issues: https://ee.co.uk/help/service-status

Are you connected to WiFi calling and not the network in your garden.

Thanks

topic Consistently poor signal - leaving RE in Mobile Network discussions

Consistently poor signal - leaving RE

Re: Consistently poor signal - leaving RE