topic Service checker is down in Mobile Network discussions

Service checker is down

hattie057 — Fri, 03 Jul 2026 17:36:53 GMT

The service check website is down and when I tried to call ee for technical support it told me it was closed. My data has been down for two days now and I can’t get onto the internet. It’s shocking because we are paying for data we can’t even use, and being in a more rural area it’s a lifeline for connection.

Re: Service checker is down

Chris_B — Fri, 03 Jul 2026 19:43:09 GMT

@hattie057 Customer support is open till 9pm.
Just to check are you or was you in this location when you posted this comment

Data usage doesn’t affect calls/texts so can you call or text in this location?

Re: Service checker is down

Debbie_G — Sat, 04 Jul 2026 12:13:31 GMT

Hi @hattie057.

Welcome to the community.

I'm sorry you've been experiencing issues with your data connection.

Are you able to access the Service status checker today to check for local outages?

Could you also try manually selecting the network? Go to your phone settings, choose Mobile Network, turn off Automatic, and then reselect EE. This can refresh your connection to the local mast.

If you're still having trouble, I'd recommend getting in touch with our technical team, who will be able to take a closer look and help get this sorted for you.

Debbie

Re: Service checker is down

Chris_B — Sun, 05 Jul 2026 19:38:01 GMT

@Debbie_G It’s still not working

Re: Service checker is down

Chris_B — Sun, 05 Jul 2026 19:40:33 GMT

@Debbie_G And via the web browser I get

Re: Service checker is down

ee_user14 — Sun, 05 Jul 2026 21:51:04 GMT

Status checker is working fine for me, via web & mobile app.