topic Re: WiFi calling abroad in Mobile Network discussions

WiFi calling abroad

Turner8 — Sun, 07 Aug 2022 15:37:33 GMT

I am in Greece and we have very limited phone signal. Does WiFi calling now work abroad as I can’t make calls to landlines without a signal. Thank you

Re: WiFi calling abroad

Chris_B — Sun, 07 Aug 2022 15:44:11 GMT

@Turner8 wi-Fi calling is not available when abroad it’s for UK use only.

Re: WiFi calling abroad

bristolian — Sun, 07 Aug 2022 15:54:18 GMT

Have you tried manually connecting to a different local network that has better coverage where you are?

Re: WiFi calling abroad

Turner8 — Sun, 07 Aug 2022 20:49:24 GMT

Yes I’m connected to Greek network but I’m in a remote area!

Sent from my iPhone

Re: WiFi calling abroad

AntonyVa — Thu, 18 Jun 2026 16:28:49 GMT

Is that true in 2026? The sales rep when I subscribed to EE 3 months ago told me there was no restrictions abroad for wifi calling. It's not working for me here in France with my EE sim but works perfectly with Vodafone and SFR sims. I spoke to 2x difference customer service agents (technical side) who both insist EE does NOT restrict the use of Wifi calling abroad.

Any clarity?

Re: WiFi calling abroad

bristolian — Thu, 18 Jun 2026 22:03:08 GMT

@AntonyVa wrote:
Is that true in 2026?

https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling

WiFi Calling lets you make and receive calls and text messages over WiFi, even without mobile network coverage. You only need a phone that supports WiFi Calling and a WiFi connection in the UK. (My highlight)

The service has always been intended as a UK-based coverage enhancement.

Re: WiFi calling abroad

AntonyVa — Fri, 19 Jun 2026 03:58:01 GMT

Thanks for the answer @bristolian but I now have 3x different own EE people firmly confirming that EE supports Wifi calling abroad. Where does your information come from and can you point me towards an EE resource that supports what you wrote? The link does not specify UK only.

Just to be clear I believe you based on my current experience but EE insists it should work. IF they limit it to UK, they tricked me into becoming a client under that assumption so I'm looking for evidences. I spent 80% of my time abroad in places where only wifi calling is possible.

Thanks again for your support

Re: WiFi calling abroad

ee_user14 — Fri, 19 Jun 2026 07:10:05 GMT

@AntonyVa wrote:
Where does your information come from and can you point me towards an EE resource that supports what you wrote?

Pretty sure bristolian already said this...

For those EE people that said WiFi-calling should work abroad, do you have this in writing? Or have you used the "get my personal data" DSAR process to get a copy of the call recording of them saying so?

Either would be gold dust. Otherwise, it just sounds like bog-standard telephone mis-advice.

Re: WiFi calling abroad

Rach_H — Fri, 19 Jun 2026 07:11:57 GMT

Hi @AntonyVa,

Welcome to the Community!

I'm sorry to hear about the confusion here. WiFi Calling uses your WiFi connection to connect to the EE network, so if you are abroad then this will not happen, as there is no EE network to connect to.

Is your phone set up for your trip?

Rach