topic Re: Call Dropping in Mobile Network discussions

Call Dropping

madeline50 — Sun, 07 Jun 2026 14:27:26 GMT

Hi last week or so my calls keep dropping I have spoken to someone at EE they gave instructions turn phone off still dropping she said it was me my phone ? But after popping message on village FB page

several other have same issue SO MY QUESTION please how do I stop call dropping I need a good connection as I call my mum who’s in a care home so I can’t keep phoning back ?

and I need for them to call me in emergency

I have enabled Wi-Fi calls Wi-Fi is on all time

have turned phone off shut down and re started

not sure what else I can do phone is up to date and just over a year old I can’t really afford to buy new phone as only had it short time and I got it from EE local shop

Samsung Galaxy A05s

Thanks in advance

Re: Call Dropping

XRaySpeX — Sun, 07 Jun 2026 14:37:06 GMT

@madeline50 : If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Re: Call Dropping

madeline50 — Sun, 07 Jun 2026 14:46:48 GMT

Tried to use this service to report issue I could t get pass what device ? I put make model of phone

kept saying enter mobile device

Re: Call Dropping

bristolian — Sun, 07 Jun 2026 16:03:19 GMT

Choose either your own phone model, or the nearest equivalent.

The drop-downs are mainly intended to filter for 4G/5G phones, and thus which network technologies could potentially be needing checks in the relevant area.

Re: Call Dropping

madeline50 — Sun, 07 Jun 2026 16:07:40 GMT

Hi I tried won’t let me do any thing Samsung

or Galaxy

or android?

sorry I tried several times if I have t been with EE for more years than I can remember I would leave

Re: Call Dropping

Ali_A — Mon, 08 Jun 2026 12:36:08 GMT

@madeline50

Are you still experiencing dropped call while you're connected to your home WIFI using wifi-calling service?

Ali

Re: Call Dropping

madeline50 — Mon, 08 Jun 2026 13:47:09 GMT

Yes unfortunately some others in village
Say same thing so I asked them to contact you i don't have ee on phone to
log in

Re: Call Dropping

madeline50 — Mon, 08 Jun 2026 14:27:59 GMT

Hi still the same at moment tried everything suggested ?
was even told I can leave EE I am not in contract ? I have been with EE since was T mobile and when

it was called one2one just short of 30 years !

also others in villages have same issue I have asked them to call so EE knows it’s not just me it’s a few

thanks for your reply

Re: Call Dropping

Ali_A — Mon, 08 Jun 2026 16:24:49 GMT

@madeline50

WIFI calling uses a different technology from normal mobile calls. It bypasses our masts completely and runs the call through your WIFI/ Broadband connection.

If the call drop-outs were due to the signal from the local mast, usually you'd notice they no longer drop out while making calls through WIFI calling service.

Are you able to test your SIM card in an alternative handset?
Do you get any call drop-out when you're outside of your home area?

Ali

Re: Call Dropping

madeline50 — Mon, 08 Jun 2026 17:05:39 GMT

Hi I have just had second call with out dropping hopefully it’s sorted thanks for your help all of you

fingers x

Re: Call Dropping

Ali_A — Tue, 09 Jun 2026 07:18:13 GMT

That's good news @madeline50. Hopefully your calls will be back to normal now.

Thanks for keeping us updated!

Ali