topic Re: Coverage in Wigan in Mobile Network discussions

Coverage in Wigan

Leanne_T — Tue, 26 May 2026 14:57:00 GMT

Update: 26 May 2026

Over the past few weeks, our engineers have surveys approved for the temporary mast and we are working with the site provider to agree planning permission. Once planning has been approved, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.

We will keep you updated on this post.

Update: 24 April 2026

Over the past few weeks, our engineers have been working with the power company to agree a power supply for new mast. We are working with the site provider to arrange a date to access the area to complete checks to determine the power route needed and submit these for approval. Pending approval for the power route, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers have located an area to install a temporary mast and working with the site provider to complete surveys needed to make sure the area will be suitable for a temporary mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the temporary mast.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Wigan area. Our mast in the area had to be removed from the existing site in March 2026, as the building is being redeveloped.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently working with the site provider to access the area and conduct surveys to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

Our engineers are looking at other temporary options to restore service as quickly as possible to Wigan.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page

Re: Coverage in Wigan

Huntersc — Tue, 31 Mar 2026 19:57:53 GMT

Hi, have a pay as you go phone with you and pay for unlimited calls, texts and data. I have no home broadband so how can I get on the ee WiFi please whilst my mobile data is unavailable

Re: Coverage in Wigan

Leanne_T — Wed, 01 Apr 2026 07:09:22 GMT

Hi there @Huntersc

If you have no home broadband, you can buy a pass to access EE WiFi, full details can be found on the Get public WiFi access page.

Leanne.

Re: Coverage in Wigan

Helen248 — Wed, 01 Apr 2026 14:02:16 GMT

Hello

How long is this likely to go on for?

We dont have a landline and neither me or my husband have any signal whatsoever at home.

Thanks

Re: Coverage in Wigan

Leanne_T — Wed, 01 Apr 2026 14:24:33 GMT

Hi @Helen248

Once we have more information the main post will be updated with the latest details for the area.

Leanne.

Re: Coverage in Wigan

joannsykes — Wed, 01 Apr 2026 20:45:09 GMT

My BT internet also seems to be affected. Is there a possibility of a rebate on my bill until it is fixed?

Re: Coverage in Wigan

Linzi_H — Fri, 03 Apr 2026 09:44:37 GMT

Hi @joannsykes

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides.

Linzi

Re: Coverage in Wigan

MBol1985 — Tue, 14 Apr 2026 09:26:08 GMT

Any update on this?!?! Very difficult without a network trying to work. Will customers be reimbursed for the lack of network coverage?? Very inconvenient

Re: Coverage in Wigan

Leanne_T — Tue, 14 Apr 2026 09:36:13 GMT

Hi @MBol1985

Once we have an update for the area the main post will be updated.

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides.

Leanne.

Re: Coverage in Wigan

ShanaS — Wed, 15 Apr 2026 08:57:16 GMT

Are there any further updates on this? It's been over two weeks!

Re: Coverage in Wigan

Depixol — Sun, 10 May 2026 08:55:11 GMT

I fully understand that ‘things happen’ that are out of your control and you are trying to put things right, but why didn’t / doesn’t EE raise some goodwill and discount mobile payments in this area? I’ve received 3 postal contacts urging me to sign up for non existing better deals (24 months tie in). After contacting the ee help bot I was moved on to more sales pushing (they didn’t know about any signal problems - ‘just ring 150’) with more complex ‘package’ deals. I’m old and boring and just want a fair deal for the services provided / paid for, but it’s time to move.

Re: Coverage in Wigan

Chris_S — Sun, 10 May 2026 12:14:16 GMT

Hi @Depixol

Welcome to the EE Community and thanks for getting in touch.

I'm sorry to hear about your experience, I can imagine it's been frustrating for you.

If you've experienced loss of service, we can certainly see what we can do to put things right.

I'd hate to see you leave us; if you'd consider giving us another chance, I'd recommend giving us a call to see if we can find a competitive deal that's right for you.

Chris S

Re: Coverage in Wigan

MBol1985 — Tue, 12 May 2026 06:21:12 GMT

This has been nearly two months. Causing massive problems to lots of nearby workplaces!! Customers need to have their bills reduced and compensated for loss of data for what has been nearly 2 months now.

Re: Coverage in Wigan

Lathamo11 — Thu, 14 May 2026 14:37:44 GMT

Do you know an approx time frame of when this will happen as at work I have no signal daily and it makes working difficult having to find somewhere to get signal to phone or message.

Re: Coverage in Wigan

Depixol — Thu, 14 May 2026 21:54:02 GMT

Chris, the core mobile service in this area has been down for months and advising people (who can) to use WiFi calls (at home) or ‘sign up for a better deal’ doesn’t sound like a good deal at all.

Please register (this post as) my complaint at the lack of a core mobile service and the inconvenience that this has caused over the past months.

thank you.

Re: Coverage in Wigan

Leanne_T — Fri, 15 May 2026 09:55:04 GMT

Hi there @Depixol

Once we have an update the main thread will be updated with the latest information for the area.

We have no account access to open a complaint for you on the community, please see our Make a Complaint page for ways to make a complaint with us.

Leanne.

Re: Coverage in Wigan

Depixol — Tue, 19 May 2026 19:49:59 GMT

Is it true that the full working service will be 6-12 months away?

Re: Coverage in Wigan

Depixol — Tue, 26 May 2026 07:31:45 GMT

After complaining I was basically told ‘tough’ - no reduction - you can leave. Then I see this on a community Facebook page:

“Been like that for months pal. EE Mast down, but if you ring EE and complain which my wife did, she got 50% off all bills until the end of the contract for each phone, and there are 4 on EE in my house. Not to bad 👌”

Obviously I wasn’t valued as much as this customer - two phones and internet isn’t enough custom for EE to care about? This is going to be a 12 month issue and when I can I’ll move - but this lack of concern from EE to provide a core service is appalling. Oh, and I also received another postal appeal for me to look on the EE app for a ‘fantastic deal’ - the fourth postal plea in the last two months. The fantastic deal was £1 off for a 24m contract on mobile, and faster internet for £4 more per month …

Re: Coverage in Wigan

Leanne_T — Tue, 26 May 2026 15:39:48 GMT

Hi everyone,

The main post has been updated with the latest information.

Leanne.

Re: Coverage in Wigan

90sholsx — Sat, 30 May 2026 10:42:35 GMT

I have been with EE 10+ years and the service at the moment is shocking!! No signal on both mine and my sons phones and NO connection at home with WIFI when I report this online all I get told is I will get a call within 24 hours. Never received a call yet and it’s been a week! I recently switched over from virgin media to EE WiFi and I will definitely be switching back!