topic Re: Calls breaking up even though signal is good in Mobile Network discussions

Calls breaking up even though signal is good

Rachel20 — Tue, 06 Jan 2026 14:23:58 GMT

I'm wondering if anyone else is having this problem. For a while now, whether I'm making a call or receiving one, the calls are breaking up no matter where I am and despite the fact I've full signal. Just regular calls, not over wifi. I don't think it's my phone because my mum and I have the same one and she doesn't have this issue and she's on a different network. Is there anything network-y that might be causing this or is anyone else having this problem?

Re: Calls breaking up even though signal is good

bristolian — Tue, 06 Jan 2026 16:07:36 GMT

When you say "breaking up", do you mean dalek-type speech in one direction? If so, I've got a personal theory on what may be causing it, but that's based purely on observing patterns and having some network-knowledge.

When you refer to WiFi-calls, many people take this to mean audio-sessions over apps such as WhatsApp, Messenger or suchlike. In technical terms, WiFi-calling means the network-based facility where you still dial & receive calls as if they were over the mobile network, but you're using WiFi as the connection to EE's central network instead. Which are you referring to?

In the first instance, see if you can establish whether this happens in one specific location or if it's more general. The online status tool - https://ee.co.uk/help/mobile-coverage-checker > check service status, has an option to report problems with in-call audio. That's the first stage, if issues persist then the problem may lie elsewhere and you should start collating timed & dated examples to report to CS.

Re: Calls breaking up even though signal is good

Tricia41 — Tue, 19 May 2026 17:56:37 GMT

Yes im literally having the same problem, it doesn't seem to matter if im using WiFi call, using a app to call or normal call. It just keeps cutting out the other end. The caller says they can hear me just fine, but Im only hearing like every other word! Its driving me insane.

Re: Calls breaking up even though signal is good

Tricia41 — Tue, 19 May 2026 17:57:59 GMT

Im literally having the same problem, it doesn't seem to matter if im using WiFi call, using a app to call or normal call. It just keeps cutting out the other end. The caller says they can hear me just fine, but Im only hearing like every other word! Its driving me insane.

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Re: Calls breaking up even though signal is good

bristolian — Tue, 19 May 2026 18:42:10 GMT

@Tricia41 wrote:
Yes im literally having the same problem, it doesn't seem to matter if im using WiFi call, using a app to call or normal call. It just keeps cutting out the other end.

What you've described is absolutely not the same problem, at least in technology terms.

WiFi-calling uses EE's core network to route a voice call in exactly the same way as if you'd dialled over the mobile network - all you've changed is the radio method to connect your phone to EE's core network.

Internet-based apps that offer in-app voice sessions between users of those apps do not route those voice sessions in the same way. Your phone has an internet connection to the app, which carries your activity (be it voice, text or whatever else) over its servers to the other app-user.

Whatever your issue is, it is therefore not the same as being reported by the other users in this thread.