topic Re: Signal issues in Mobile Network discussions

Signal issues

MRSMT1 — Sun, 17 May 2026 18:42:25 GMT

I’m new to EE after being with O2 network for years, I am beginning to regret my decision as the signal is very poor and at times I can’t get a connection at all, I’m missing important calls

Re: Signal issues

Chris_B — Sun, 17 May 2026 19:19:16 GMT

@MRSMT1 Did you not test the signal with a PAYG sim before changing provider? All networks have good and poor coverage areas. WiFi calling can help if you have a WiFi network.

Re: Signal issues

Linzi_H — Tue, 19 May 2026 07:34:45 GMT

Hi @MRSMT1

Welcome to the Community.

I'm disappointed to hear that we've left you feeling this way.

I would advise contacting our Technical Support Team so they can look into this in closer detail. They'll be able to run some further checks on any issues you're facing and give you the best advice.

Linzi

Re: Signal issues

ee_user14 — Tue, 19 May 2026 08:53:05 GMT

@MRSMT1 wrote:
I’m new to EE after being with O2 network for years, I am beginning to regret my decision as the signal is very poor and at times I can’t get a connection at all, I’m missing important calls

Out of interest, do miss unimportant calls as well? Sorry, I've often thought this a slightly odd expression.

Seriously though - compare the coverage you're getting, with that predicted by the online coverage map.. is it about right?