topic Re: Cell Mast at Alby, Near Aylsham, Norfolk in Mobile Network discussions

Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Wed, 13 May 2026 15:09:27 GMT

Does anyone know what has happened to the Cell tower at Alby, Near Aylsham, Norfolk. There is currently no signal from it? it looks like its had Cells removed. Does anyone know the contact details to find out?

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Northerner — Wed, 13 May 2026 15:58:30 GMT

Hi @Peterleete01

Have you checked the EE network status checker for any information.

https://ee.co.uk/help/service-status

Thanks

Re: Cell Mast at Alby, Near Aylsham, Norfolk

bristolian — Wed, 13 May 2026 16:16:23 GMT

What do you mean by having "cells removed"? Could you be meaning the antennas are being swapped out, this would require removal of the existing ones first.

If this is a greenfield tower, the antennas would be mounted to the headframe, if it's a rooftop site then they could be mounted on the outside of the building or on rooftop steelwork.

The customer point-of-contact for all network issues is either CS on 150, or the status website already posted.

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Wed, 13 May 2026 16:17:37 GMT

Yep

Says all working...

Ive stood 100meters away .. say 5g on phone... but no data... ie no internet

Sent from Outlook for Android<>

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Michael_D — Thu, 14 May 2026 07:34:25 GMT

Hi @Peterleete01

If this is impacting other people as well as yourself, you can report a problem through the network checker that @Northerner mentioned above.

Alternatively, if you contact our tech guides, they can look into this further for you.

Michael

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Fri, 15 May 2026 06:55:55 GMT

Thank you for the replies, i kind of know all of those as information, i install 4/5g systems. I specifically want to know why a tower would stop working. and who to ask? The techs from EE can't answer this.

Re: Cell Mast at Alby, Near Aylsham, Norfolk

bristolian — Fri, 15 May 2026 07:08:18 GMT

@Peterleete01 wrote:
Thank you for the replies, i kind of know all of those as information, i install 4/5g systems.

As per my previous post, you referenced "cells removed" - if you mean the antennas are missing due to swapout, that would be a reason.

Were you able to make & receive calls when you were in visual line-of-sight?

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Fri, 15 May 2026 07:56:36 GMT

yep done all that, but EE have never replied

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Michael_D — Fri, 15 May 2026 10:47:43 GMT

I would recommend giving our tech guides a call @Peterleete01.

They will be able to look into the network in the area in more depth for you.

Michael