topic Cell Mast at Alby, Near Aylsham, Norfolk in Mobile Network discussions

Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Wed, 13 May 2026 15:09:27 GMT

Does anyone know what has happened to the Cell tower at Alby, Near Aylsham, Norfolk. There is currently no signal from it? it looks like its had Cells removed. Does anyone know the contact details to find out?

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Northerner — Wed, 13 May 2026 15:58:30 GMT

Hi @Peterleete01

Have you checked the EE network status checker for any information.

https://ee.co.uk/help/service-status

Thanks

Re: Cell Mast at Alby, Near Aylsham, Norfolk

bristolian — Wed, 13 May 2026 16:16:23 GMT

What do you mean by having "cells removed"? Could you be meaning the antennas are being swapped out, this would require removal of the existing ones first.

If this is a greenfield tower, the antennas would be mounted to the headframe, if it's a rooftop site then they could be mounted on the outside of the building or on rooftop steelwork.

The customer point-of-contact for all network issues is either CS on 150, or the status website already posted.

Re: Cell Mast at Alby, Near Aylsham, Norfolk

Peterleete01 — Wed, 13 May 2026 16:17:37 GMT

Yep

Says all working...

Ive stood 100meters away .. say 5g on phone... but no data... ie no internet

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