topic Re: Can’t load website on mobile in Mobile Network discussions

Can’t load website on mobile

Patelsey — Sat, 02 May 2026 07:38:57 GMT

I can’t load Paddy Power website on mobile 4G. Clearing the cache doesn’t help. I can load the site fine whilst using WiFi.

Re: Can’t load website on mobile

Alex_H — Sat, 02 May 2026 09:57:26 GMT

Hi @Patelsey,

Welcome to the EE Community

Do you have a content lock active on your mobile connection? That help page linked will tell you how to check and how to remove it if so.

Alex

Re: Can’t load website on mobile

XRaySpeX — Sat, 02 May 2026 15:16:22 GMT

EE's Content Lock is being applied to adult sites. Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.