No mobile signal

Watty52 — Wed, 29 Apr 2026 21:40:55 GMT

Having been told by EE that I would get a better signal than when on O2, having transferred to EE for broadband and mobile phone I find I have no phone signal whatsoever in the house and very poor signal outside. Can I go back to O2 without penalties?

Re: No mobile signal

Watty52 — Wed, 29 Apr 2026 21:32:43 GMT

Re: No mobile signal

bristolian — Wed, 29 Apr 2026 22:00:11 GMT

There will be locations where O2 gives better coverage than EE, and locations where EE is the better option . On a national basis, I would expect an EE phone to generally outperform an O2 one, but it won't be the case everywhere.

The online coverage webtool provides a basic prediction of coverage in any given location - https://ee.co.uk/help/mobile-coverage-checker - does this broadly match what you experience? I would also always recommend testing the coverage of any prospective new network with a PAYG phone before making a definite switch.

WiFi-calling is provided as an indoor coverage mitigation and works very well - you mention "very poor signal outside", is this preventing you from making or receiving calls? I'm wondering if this is just the "only one bar" perception that many users have, or if it's a genuine inability to use your phone for calls, texts and/or data.

The answer to whether you can leave EE depends significantly on where, when & how you purchased your EE service(s).

topic No mobile signal in Mobile Network discussions

No mobile signal

Re: No mobile signal

Re: No mobile signal