topic Re: Having issues connecting to EE hotspot and text code in Mobile Network discussions

Having issues connecting to EE hotspot and text code

Lardenr — Fri, 12 Sep 2025 21:25:31 GMT

Hi, I have an issue when connecting to an ee wifi hotspot. So when I’m out, in a bad dead zone and I see ee wifi. I connect to this, state that I’m a BT broadband customer , put in my password but then it wants to send me a code either via text or email. My issue is this, why I’m trying to connect through the hotspot, is because I have no signal, so how can I receive a text/email. Can I turn this function off? The BT wifi app didn’t have this issue. Thanks

Re: Having issues connecting to EE hotspot and text code

Northerner — Sat, 13 Sep 2025 05:09:09 GMT

Hi @Lardenr

Are you eligible and is the site genuine as it may not be: https://ee.co.uk/help/mobile/manage-use/using-phone-features/how-do-i-access-wifi-coverage-boost

I don't remember the need for a text but the simple answer is you cannot if you receive zero signal but this is rare.

Thanks

Re: Having issues connecting to EE hotspot and text code

Lardenr — Sat, 13 Sep 2025 08:55:25 GMT

Hi, thanks for the reply, yes it’s a genuine site, when I connect to the hotspot this is the site it comes up with. Used it before, and it fine as long as you have a signal to receive the text with. But recently been on a holiday where the signal is very bad we are on 02 at the moment with our mobile provider, but will move to EE for that next year.

Re: Having issues connecting to EE hotspot and text code

Katie_B — Sat, 13 Sep 2025 12:18:17 GMT

Hi @Lardenr.

Thanks for getting back to us.

Have you been able to report this to our technical care team?

Katie

Re: Having issues connecting to EE hotspot and text code

Lardenr — Sat, 13 Sep 2025 12:29:50 GMT

Hi Katie, thanks for the reply . No I haven’t . Thought I would ask on here first. How would I report this to them? Thanks

Richard

Re: Having issues connecting to EE hotspot and text code

Katie_B — Sat, 13 Sep 2025 12:35:21 GMT

Hi @Lardenr.

The EE Community is a great place to visit for help and advice.

Sometimes further diagnostics will need be completed OR a ticket raised and this can only be done by our technical care team.

To get in touch please call 0330 123 1105.

It would be fantastic if you could also keep us updated following your call.

Katie

Re: Having issues connecting to EE hotspot and text code

Lardenr — Sat, 13 Sep 2025 20:57:43 GMT

Many thanks Katie

Re: Having issues connecting to EE hotspot and text code

Lardenr — Mon, 15 Sep 2025 08:16:38 GMT

Have a solution now, not ideal , basically had to login to my BT account, and disable the 2fa, so I don’t get a text/email through , so I can go straight on the wifi

Re: Having issues connecting to EE hotspot and text code

Mousefried — Fri, 03 Apr 2026 18:03:50 GMT

Lardenr’s quite right though. This isn’t a good solution. If you have to disable 2FA then you’re making your account vulnerable.

I can’t agree with Northerner either. This isn’t an uncommon problem. I have unlimited data on my EE sim so would only really use WIFI if the mobile signal was low or nonexistent. That happens inside buildings, particularly big metal shed type buildings.

Today I wanted to access the EE WiFi hotspot inside a cafe because the already weak signal had completely disappeared inside. I couldn’t connect because there was no mobile signal so I couldn’t receive the SMS code. Catch 22.

EE need to come up with a better solution. 2FA shouldn’t be necessary to connect to a hotspot. It never was on the old BT app.