https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608666#M44774 <P>Hello, I’m contacting you about my account because I’ve been experiencing ongoing service issues, including consistently poor or no signal in my area where I need reliable coverage. Examples: Impossible to download or if it is downloading is a file attachment and it is very slow. To open apps takes time or a message appears: an error occurred. Sometimes I can't open the EE app. Some websites I try to open are either slow or a message appears to connect to the internet. On several occasions I used your tool to check area coverage and it always says no issues and very good outside and good inside property. Often when Receiving calls as soon as I answer the call is disconnected, or the caller can't hear me and ends up ending the call.</P><P>This has made it difficult to use my phone for calls, texts, and data, and the service has not met reasonable expectations.</P><P>Due to these issues, I would like to request to leave my contract early without paying the early termination fee, or for the fee to be reduced.</P><P>&nbsp;</P> Tue, 24 Mar 2026 01:28:46 GMT MT0987 2026-03-24T01:28:46Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608666#M44774 <P>Hello, I’m contacting you about my account because I’ve been experiencing ongoing service issues, including consistently poor or no signal in my area where I need reliable coverage. Examples: Impossible to download or if it is downloading is a file attachment and it is very slow. To open apps takes time or a message appears: an error occurred. Sometimes I can't open the EE app. Some websites I try to open are either slow or a message appears to connect to the internet. On several occasions I used your tool to check area coverage and it always says no issues and very good outside and good inside property. Often when Receiving calls as soon as I answer the call is disconnected, or the caller can't hear me and ends up ending the call.</P><P>This has made it difficult to use my phone for calls, texts, and data, and the service has not met reasonable expectations.</P><P>Due to these issues, I would like to request to leave my contract early without paying the early termination fee, or for the fee to be reduced.</P><P>&nbsp;</P> Tue, 24 Mar 2026 01:28:46 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608666#M44774 MT0987 2026-03-24T01:28:46Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608667#M44777 <P>Hello, I’m contacting you about my account because I’ve been experiencing ongoing service issues, including consistently poor or no signal in my area where I need reliable coverage. Examples: Impossible to download or if it is downloading is a file attachment and it is very slow. To open apps takes time or a message appears: an error occurred. Sometimes I can't open the EE app. Some websites I try to open are either slow or a message appears to connect to the internet. On several occasions I used your tool to check area coverage and it always says no issues and very good outside and good inside property. Often when Receiving calls as soon as I answer the call is disconnected, or the caller can't hear me and ends up ending the call.</P><P>This has made it difficult to use my phone for calls, texts, and data, and the service has not met reasonable expectations.</P><P>Due to these issues, I would like to request to leave my contract early without paying the early termination fee, or for the fee to be reduced.</P><P>&nbsp;</P> Tue, 24 Mar 2026 01:34:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608667#M44777 MT0987 2026-03-24T01:34:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608669#M44776 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4964075">@MT0987</a>&nbsp;: There's no point asking this user discussion group to release you from your contract. You need to report your issues to EE CS.</P> Tue, 24 Mar 2026 03:27:58 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608669#M44776 XRaySpeX 2026-03-24T03:27:58Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608684#M44778 <P>I'd recommend using the "report a problem" link on the status tool as a first step, providing some further details for closer investigation of the sites in your area.</P><P>EE-CS should assist further if symptoms persist. One good check is to ask friends or relatives locally who also use EE, do they have similar problems?</P> Tue, 24 Mar 2026 08:01:41 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Issues-to-use-my-phone-for-calls-texts-and-datas/m-p/1608684#M44778 bristolian 2026-03-24T08:01:41Z