topic Re: my network is off. phone says no service in Mobile Network discussions

my network is off. phone says no service

gwokyalyaleti25 — Wed, 18 Mar 2026 16:42:04 GMT

Re: my network is off. phone says no service

Northerner — Wed, 18 Mar 2026 17:48:22 GMT

Hi @gwokyalyaleti25

You'll need to provide a bit more information.

Are you on EE PAYG, pay monthly contract or is this a landline.
Are you in the UK if mobile.
Tried restarting your device.

Thanks

Re: my network is off. phone says no service

bristolian — Wed, 18 Mar 2026 18:14:48 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: my network is off. phone says no service

gwokyalyaleti25 — Sun, 22 Mar 2026 09:30:30 GMT

Yes I pay monthly and it is not a landlines
Yes I ha e restarted my phone several times.
And yes I am in the uk

Re: my network is off. phone says no service

Ali_A — Sun, 22 Mar 2026 15:14:52 GMT

Hi @gwokyalyaleti25

Are you able to test your SIM card in a different handset, and if possible a different SIM in your handset?
This will help rule out any issues with your mobile phone.

Do you only have the issue of no Network when you are in your home area, or also if you go to the next town etc?
If it only happens in one area, please follow @bristolian advised and use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker

Please keep us updated with how you get on.

Ali