https://community.ee.co.uk/t5/Mobile-Network-discussions/No-phone-service/m-p/1603897#M44556 <P>WiFi is just a connection between a mobile device and broadband router, that has nothing to do with any mobile network - but your SIM is required in order to connect to EE's WiFi-calling service.</P><P>Over how wide a geographical area were you not getting any service? And when did your phone last have mobile coverage outside your home?</P><P>Changing your SIM is not necessarily a fix for a loss of coverage, and has certainly made things worse now! Do you have any friends or relatives locally, who you could compare service with? And also use for a 2way SIM-swap?</P><P>If all else fails, you will either need to borrow a phone to contact EE-CS, use the live chat facility within the myEE app, or ideally I suspect... visit an EE retail store with valid photographic-ID in order to get a replacement physical SIM face-to-face. You can then troubleshoot any potential coverage issues, separately.</P> Wed, 25 Feb 2026 15:22:44 GMT bristolian 2026-02-25T15:22:44Z https://community.ee.co.uk/t5/Mobile-Network-discussions/No-phone-service/m-p/1603893#M44555 <P>I have been having issues with my phone service for a few weeks now. I realised a few days ago that I have no service when I am not at home. At home I am connected to my wifi but out of the house nothing works. I tried to change my sim to an E sim and now I don have any service at home either. II cant contact EE as I dont have another phone I can call from and there is no chat feature. I&nbsp; have no idea what to do.&nbsp;</P> Wed, 25 Feb 2026 14:55:46 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-phone-service/m-p/1603893#M44555 SophiaA 2026-02-25T14:55:46Z https://community.ee.co.uk/t5/Mobile-Network-discussions/No-phone-service/m-p/1603897#M44556 <P>WiFi is just a connection between a mobile device and broadband router, that has nothing to do with any mobile network - but your SIM is required in order to connect to EE's WiFi-calling service.</P><P>Over how wide a geographical area were you not getting any service? And when did your phone last have mobile coverage outside your home?</P><P>Changing your SIM is not necessarily a fix for a loss of coverage, and has certainly made things worse now! Do you have any friends or relatives locally, who you could compare service with? And also use for a 2way SIM-swap?</P><P>If all else fails, you will either need to borrow a phone to contact EE-CS, use the live chat facility within the myEE app, or ideally I suspect... visit an EE retail store with valid photographic-ID in order to get a replacement physical SIM face-to-face. You can then troubleshoot any potential coverage issues, separately.</P> Wed, 25 Feb 2026 15:22:44 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/No-phone-service/m-p/1603897#M44556 bristolian 2026-02-25T15:22:44Z