topic Re: Cant make calls in Mobile Network discussions

Cant make calls

Laure90 — Wed, 04 Feb 2026 16:33:51 GMT

My calls are not going through its saying cant make calls. Texts work and my bill is paid

Re: Cant make calls

Ross1875 — Tue, 27 Jan 2026 15:19:06 GMT

Re: Cant make calls

bristolian — Tue, 27 Jan 2026 16:09:45 GMT

Does your phone show network coverage? (You need this, to make or receive calls)

Are you in the UK or abroad? Are you on PAYG or pay-monthly? When could you last make or receive calls?

Re: Cant make calls

Helenhodg5 — Wed, 04 Feb 2026 11:39:05 GMT

I can’t make calls or contacted

Re: Cant make calls

Helenhodg5 — Wed, 04 Feb 2026 11:40:42 GMT

Can’t make a call

Re: Cant make calls

Michael_D — Wed, 04 Feb 2026 14:07:48 GMT

Hi @Helenhodg5

Thanks for coming to the community.

We can certainly try to help you with a little more information on what is happening.

Do you have a contract or pay as you go SIM?

If it is a pay as you go SIM, when was the last chargeable usage on the SIM?

Does the phone show you have signal?

Are you in the UK or abroad?

If you are in the UK, have you checked the local area for any problems on our network checker?

Michael

Re: Cant make calls

Bexjarvis — Wed, 04 Feb 2026 16:25:56 GMT

My two children nor myself can make or receive phone calls. We are all in different locations too so not a location problem

Re: Cant make calls

Myphone2026 — Wed, 04 Feb 2026 16:27:44 GMT

Can’t make phone calls

Re: Cant make calls

Joanneclappison — Wed, 04 Feb 2026 16:28:02 GMT

Hi I can’t call we and my phone will not connect to any call

Re: Cant make calls

RossJo66 — Wed, 04 Feb 2026 16:29:34 GMT

Can’t call out or receive? Any ideas?

Re: Cant make calls

Kace1 — Wed, 04 Feb 2026 16:31:06 GMT

All three of the numbers on my account are u able to make outgoing calls at the moment

Re: Cant make calls

Alanh6417 — Wed, 04 Feb 2026 16:31:53 GMT

so im guessing the network is down as i can not make or receive call tried on multiple EE devices and even on a pay as you go sim

Re: Cant make calls

Blanco277 — Wed, 04 Feb 2026 16:32:50 GMT

I’m trying to connect to EE So I can pay my bill, but every time I try the phone disconnects I can’t phone EE or anyone else Is there a problem with EE?

Re: Cant make calls

Anamaria10 — Wed, 04 Feb 2026 16:34:16 GMT

My phone keeps cancelling my calls. As soon as I press on calling someone it just goes “call ended” and shuts it down. Not sure what to do about this and I can’t even call 150 for help because it does the same thing. Really needed to call the doctors as I’m not feeling very well so now I’m just panicking and need of medical care but thanks to Ee I can’t even live.

Re: Cant make calls

Samsid — Wed, 04 Feb 2026 16:34:44 GMT

It looks like a number of us are having issues whilst trying to call out. Anyone know why?

Re: Cant make calls

DarkSmoggie — Wed, 04 Feb 2026 16:35:09 GMT

Getting the same issue and need to phone someone to see where they are and if they're ok

Re: Cant make calls

LucyWilliamsxx1 — Wed, 04 Feb 2026 16:35:14 GMT

I can’t make or receive calls either and all my family , not sure what’s wrong with the network must be a outage

Re: Cant make calls

Samsid — Wed, 04 Feb 2026 16:35:24 GMT

Me too. But it says there are no network problems?

Re: Cant make calls

oldcoffeepot — Wed, 04 Feb 2026 16:37:10 GMT

having same issues, yet EE say no issues

Re: Cant make calls

DarkSmoggie — Wed, 04 Feb 2026 16:37:17 GMT

Same message, no issues, there clearly is, I'd message/call the person on WhatsApp but they don't have it, and can't really text them