topic Re: Coverage in Market Harborough in Mobile Network discussions

Coverage in Market Harborough

Christopher_G — Fri, 21 Nov 2025 11:57:21 GMT

Update: 21 November 2025

Over the past few days, our engineers have integrated the mast onto the network. The mast is now on-air restoring full service to Market Harborough.

We will continue to monitor the performance in the area.

Update: 11 November 2025

Over the past month, our engineers have installed the transmission needed for the new mast and will start integrating the mast onto the network in the next few weeks. Barring any unforeseen delays, we expect the mast to be on-air by the end of November.

We will keep you updated on this post.

Update: 10 October 2025

Over the past few weeks, our engineers have completed building the equipment needed for the new mast. Barring any unforeseen circumstances, we expect the transmission to be installed by the beginning of November. Once the transmission has been installed, we can confirm an approximate on-air date for the replacement mast.

We will keep you updated on this post.

We are in the process of replacing a mast in the Market Harborough area as the current lease has expired.

A replacement site location has been found and we’re in the process of building the mast. However, due to some unforeseen complications, it is not yet live.

We'll update this post once we have more information.

We’re sorry for any inconvenience. In the meantime, you might be able to use WiFi Calling to make and receive calls and texts.

Re: Coverage in Market Harborough

Phil491 — Wed, 01 Oct 2025 23:40:17 GMT

That’s pretty poor for us paying customers that can’t even access our internet without WiFi surely you should compensate us knowing your mass lease is up awaiting your response

Re: Coverage in Market Harborough

Chris_B — Thu, 02 Oct 2025 07:21:02 GMT

@Phil491 If you can prove it’s been detriment to you then you will be entitled to a refund for loss of earnings. Network issues do occur that are out of EE control and you accepted that that would you agreed to the contract.

Re: Coverage in Market Harborough

bristolian — Thu, 02 Oct 2025 07:30:19 GMT

@Chris_B wrote:
If you can prove it’s been detriment to you then you will be entitled to a refund for loss of earnings.

I'd be interested which clause in the T&C you're basing that on. I think you may struggle to argue consequential loss is covered automatically.

Re: Coverage in Market Harborough

wishworks16 — Thu, 02 Oct 2025 09:38:45 GMT

thanks for the update

just been on the phone about the terrible service recently in the area. Didn’t get her name but she was very helpful

hope it gets fixed soon

Re: Coverage in Market Harborough

Moontiger — Sun, 05 Oct 2025 21:48:05 GMT

This news article was posted last week, so hopefully normal service will resume this week, as indicated by EE.

It’s been over 2 weeks now since I’ve been unable to get a usable data connection, while O2 has been working fine in the same area. Much longer and my EE contract will be getting cancelled.

https://harboroughfm.co.uk/ee-apologises-for-poor-signal-in-market-harborough/?fbclid=IwdGRleANPuzRleHRuA2FlbQIxMQABHjaVkdagEL4RM_sBIczHMGHZmERhP9jpWA3OO-QpyJGOKxAycRMv3W_tbpee_aem_X7iT9O-spgX1C6JNl-Ndiw

Re: Coverage in Market Harborough

MammaE — Mon, 06 Oct 2025 09:43:53 GMT

Its been poor now for the best part of a week. As this was planned work its difficult to understand why it has been a problem for so long

Re: Coverage in Market Harborough

Holls41 — Tue, 07 Oct 2025 09:36:32 GMT

Do we have any idea when this is up and running? Customer service haven’t been helpful in an ETA etc.

Re: Coverage in Market Harborough

Flagrag — Tue, 07 Oct 2025 21:14:47 GMT

Any update on getting this new mast up and working ? I go past the new mast on Northampton Road each day and no work has taken place for months and has to remembered that you actually installed this back on 7th May so have had plenty of opportunity to get the this up and running before removing the previous one. If this is not going to be made live soon why can’t we have one of the temporary units you use at festivals ?

I do hope that after all this waiting that signal will be better and SA enabled as previously speeds have been poor when the town is busy at weekends and school holidays

Re: Coverage in Market Harborough

Leanne_T — Fri, 10 Oct 2025 08:30:52 GMT

Morning everyone.

Thanks for coming to the community.

The main post has been updated with the latest information.

Leanne.

Re: Coverage in Market Harborough

Moontiger — Fri, 10 Oct 2025 08:52:26 GMT

Beginning of November is at least 6 weeks without a usable service in the area. Presumably all affected customers will be given full refunds for the affected periods due to the issue being a lapse of administration on EE's side? I for one have had to take out a second contract with O2 so that I can actually use my phone in the area, and I don't see why I should be paying that extra cost due to EE just letting the lease expire without any forward planning.

Re: Coverage in Market Harborough

Leanne_T — Fri, 10 Oct 2025 09:05:06 GMT

Hi @Moontiger

Thanks for posting.

If you're affected by the mast being offline and would like to discuss your options please get in touch with our tech guides. who can get this looked into for you.

Thanks.

Leanne.

Re: Coverage in Market Harborough

wishworks16 — Wed, 29 Oct 2025 11:14:24 GMT

It’s really poor - have struggled with data for weeks now when out and about in market harborough. Why do we have to request a refund ? Really bad service and been a real pain for me.
I really expected more from EE .
it’s really noticeable when you travel to other places and the service is so much better

Re: Coverage in Market Harborough

Chris_B — Wed, 29 Oct 2025 15:17:33 GMT

@wishworks16 any area can have a mast off line at any point in time. The simple fact that none have gone offline once you get to a different location will always be noticeable. As for a refund read the contract T&Cs that you agreed too. A new mast had to be built and then it’s a case of power and installation of parts they don’t come pre-made ready to go and you just stick it on the ground.

Re: Coverage in Market Harborough

scgf — Thu, 30 Oct 2025 07:08:42 GMT

Your post makes no sense. What does "The simple fact that none have gone offline once you get to a different location will always be noticeable.” even mean? EE built the new mast at the corner of Welland Park Road and Northampton Road in April 2025. They then removed the existing working mast in the Friendship Park in September - some 5 months later - before switching on the new mast which is still not live. In a couple of days it will be November and all they’ve said is to expect an announcement about when it will be switched on. A top tier telecoms company like EE should have been able to sort this out in days, not months. The new mast has been standing there doing nothing for months. They don’t care because we’re all paying whether we have a working signal or not. Their ineptitude is shocking. I’m lucky because I’m not in a contract with EE so I can leave at any time - but all networks are bad in Market Harborough.

Re: Coverage in Market Harborough

aaroncarson — Fri, 31 Oct 2025 13:15:11 GMT

Do we have any update on when “by the beginning of November” is?

Should I expect my mobile data to be functional today, this week…?

I recently signed a 24 month contract with EE as it was the only decent network in Market Harborough. That aged well…

Re: Coverage in Market Harborough

bjblyth — Wed, 05 Nov 2025 08:10:33 GMT

Yo, @Christopher_G and EE…

It’s November. Sort this out please.

A bill credit is not enough - you owe us all some serious compensation for this monumental mess.

[mod edit: edited for tone]

Re: Coverage in Market Harborough

Moontiger — Wed, 05 Nov 2025 09:26:16 GMT

An updated would be appreciated at least.

Re: Coverage in Market Harborough

Flagrag — Wed, 05 Nov 2025 10:09:52 GMT

This situation is getting worse with calls now starting to drop reported by multiple EE users in Market Harborough it was bad enough with no data that works but now calls and texts not working it is having more effect.

Openreach came and installed their equipment 3 weeks ago but still not enabled by EE. The months compensation offered is now over and have been told by Customer Service cannot have a further GWG discount even though situation is getting worse as even the North side of town is been affected as more users are trying to use it in this area .

If this is further delayed please EE look at placing one of mast on wheels so at least users can get back online

Re: Coverage in Market Harborough

bjblyth — Wed, 05 Nov 2025 10:19:21 GMT

For those with ‘Legal Expenses’ cover on your home insurance, join me in calling to put in a claim in relation to ‘goods and services’.

You’ll likely have cover of up to £100,000 to take legal action against EE. This is now my chosen route given the lack of attention to the matter.
Maybe a few legal letters landing will wake them up.