topic Re: Phone connection issues in Mobile Network discussions

Phone connection issues

laurie101 — Fri, 16 Jan 2026 12:12:15 GMT

Hi, I have been having issues with calls for a few days now. It is either putting the phone straight down when the call is connected, or it is going quiet and skipping. I can't make any phone calls at all. I have updated the phone, turned it on and off again, checked apps, deleted caches, and all the other things google has told me to do. I can't contact EE by phone because it does it when I call them too. I've tried to sort this through their text service, but this hasn't worked at all, it is easily confused and keeps telling me to call. They say there is no connection issues in my area. But, there is something going on. I am up to date with my bill (I have noticed connection issues in the past if I'm a day late). Can anyone help?

Re: Phone connection issues

Northerner — Fri, 16 Jan 2026 12:16:41 GMT

Hi @laurie101

Does this issue occur in all areas or just at home.
Does this happen with all numbers.
Are you on EE PAYG or pay monthly contract.
What phone do you have.

Thanks

Re: Phone connection issues

laurie101 — Fri, 16 Jan 2026 13:43:31 GMT

It happens in all areas.

With all numbers.

Pay monthly contract.

Samsung A54.

Thank you.

Re: Phone connection issues

bristolian — Fri, 16 Jan 2026 15:01:07 GMT

Can you explain a little more what you mean by "going quiet and skipping"?

This does sound more like a device issue than a network one - when were you last able to make a call?

Do you know any friends or relatives who use EE, with whom you could compare service?

Re: Phone connection issues

laurie101 — Sat, 17 Jan 2026 17:36:00 GMT

It goes in and out of connection. So it's like the signal goes, but that's absolutely fine. Others in the house is fine.

Re: Phone connection issues

bristolian — Sat, 17 Jan 2026 19:10:30 GMT

What do you mean by "it's like the signal goes", if the signal indicators are fine? I really do think this sounds like a phone fault.

Also what do you mean by "others in the house is fine"? Do you mean other EE phones? Other networks? Feel free to provide as much detail in your reply as may assist.

When were you last able to make a call? Do you know any friends or relatives who use EE, with whom you could compare service?

Re: Phone connection issues

laurie101 — Sun, 18 Jan 2026 14:57:00 GMT

I dont know how I can explain it. I'm talking, they can't hear me. They talk, its delayed. Then connection completely goes and the phone will go down. Sometimes when they answer a call from me the phone puts it down, vise versa if i get a call from them too. Everyone in my home who is on EE is fine apart from mine.

Re: Phone connection issues

Ali_A — Mon, 19 Jan 2026 09:10:24 GMT

Hi @laurie101

Are you able to test your SIM card in one of the other phones in the house?
At the same time it's worth testing their SIM card in your phone, too.

That will help determine if its a SIM or device issue.

Ali