topic Re: EMERGENCY CALL ONLY in Mobile Network discussions

EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 15:01:19 GMT

My android phone says emergency calls only. Please help

Re: EMERGENCY CALL ONLY

bristolian — Thu, 18 Dec 2025 15:17:16 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage. Do other EE users locally, have similar issues?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: EMERGENCY CALL ONLY

Schockwave — Thu, 18 Dec 2025 15:17:34 GMT

Hello @Julieh60 ,

Welcome to the community,

Are you a new customer and have a pay as you go SIM card?

Have you activated it?

Are you in the UK?

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 15:44:36 GMT

I checked there is no outages. Went twice to E E today they say sim ok. What now?

Re: EMERGENCY CALL ONLY

bristolian — Thu, 18 Dec 2025 16:01:58 GMT

Do other EE users locally, have similar issues? If yes - there's your answer.

If no... please try a 2way SIM-swap.

Put a known working SIM in your non-working phone, what result?

Put your non-working SIM in a known working phone, what result?

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 16:05:20 GMT

Ive tried everything. Nothing works. EE ARE OF NO ASSISTANCE

Re: EMERGENCY CALL ONLY

Schockwave — Thu, 18 Dec 2025 16:20:27 GMT

@Julieh60 , have you tried what @bristolian has suggested, two way swap to see if either the SIM card is faulty or the phone is faulty? If one or the other or both do not work, then there is your answer.

Re: EMERGENCY CALL ONLY

bristolian — Thu, 18 Dec 2025 16:27:54 GMT

@Julieh60 wrote:
Ive tried everything.

In which case what was the result of the 2way SIM-swap I suggested?

Put a known working SIM in your non-working phone, what result?

Put your non-working SIM in a known working phone, what result?

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 16:41:20 GMT

I was on contract but changed to sim only and buy £12 bundle each month.

Im in the UK

Re: EMERGENCY CALL ONLY

Peter_W — Thu, 18 Dec 2025 17:26:39 GMT

Hey there @Julieh60

Welcome to the EE Community!

You mentioned having tried everything here, but there are a magnitude of factors that can influence your loss of service, and the best way to recommend troubleshooting is to narrow down the root cause.

You've not mentioned if you're aware of any other EE users experiencing the same issues - this can help us identify if it's down to the network.

The 2 way SIM test @bristolian mentioned is one of the best things you can try too, as this will isolate the fault to the SIM or the handset.

Once we know where this lies, we're better equipped to investigate from there.

Peter

Re: EMERGENCY CALL ONLY

XRaySpeX — Thu, 18 Dec 2025 17:39:44 GMT

Is it on contract or PAYG? If it's on PAYG ...

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: EMERGENCY CALL ONLY

Northerner — Thu, 18 Dec 2025 18:21:49 GMT

Hi @Julieh60

What device and where did you buy it.

Thanks

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 18:23:20 GMT

Hi

I use my phone everyday to make calls. I top up once a month.

I topped up today as it was due.

Thanks

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 18:26:20 GMT

Hi

Im not anywhere if anyone is having problems. At EE they tried my Sim in
another phone and it worked

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 18:28:20 GMT

I got it 3 years ago on contract but now paid off contract . It is an A53.

I use the Sim which I top up every month

Re: EMERGENCY CALL ONLY

Peter_W — Thu, 18 Dec 2025 18:55:59 GMT

Thanks @Julieh60, if your SIM is working in a different handset, then this would usually indicate a handset issue.

Have you checked in your settings to make sure this is fully up to date too?

It could also be worth giving a network settings reset a try as well.

Peter

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 18:57:20 GMT

Please tell me how to do a network reset?

Re: EMERGENCY CALL ONLY

Peter_W — Thu, 18 Dec 2025 19:00:55 GMT

@Julieh60 The steps on how to do this are included in the link I've shared above😊

This is Samsung's official help page, so should have all the details you need and remain up to date.

Peter

Re: EMERGENCY CALL ONLY

Julieh60 — Thu, 18 Dec 2025 19:04:20 GMT

Thank you

Re: EMERGENCY CALL ONLY

Julieh60 — Fri, 19 Dec 2025 12:01:32 GMT

Mine has had no service for 2 days. EE page not responding