topic Re: The coverage in Hampshire has in the last week drops to virtually zero in Mobile Network discussions

The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 16 Jun 2025 08:20:30 GMT

The coverage in Bishops Waltham in Hampshire has in the last week drops to virtually zero. Unbelievable!

Re: The coverage in Hampshire has in the last week drops to virtually zero

Northerner — Mon, 16 Jun 2025 09:18:25 GMT

Hi @Indy-Joe

Have you checked EE network status checker: https://ee.co.uk/help/service-status

Can you access EE WiFi calling service.

Thanks

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 16 Jun 2025 16:53:00 GMT

Apparently problems - so far I know of two local businesses/shops suffering, but basically the signal has just vanished and there is no obvious update. It must be something fairly major to hit a whole town for a week. Your link helped, but why dont all customers in the area get an update ?

Re: The coverage in Hampshire has in the last week drops to virtually zero

bristolian — Mon, 16 Jun 2025 17:09:38 GMT

@Indy-Joe wrote:

but why dont all customers in the area get an update ?

Proactive updates on all network outages can be requested via the link you've checked. Not all customers necessarily want updates, hence it being opt-in.

Follow "Check service status" > "My places" to register upto 5 UK postcodes.

Re: The coverage in Hampshire has in the last week drops to virtually zero

Michael_B- — Mon, 28 Jul 2025 17:33:35 GMT

It's still down, does anyone have an update?

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 28 Jul 2025 18:02:46 GMT

For those still suffering from a lack of service in the Bishops Waltham area of Hampshire, 6 weeks after the initial outage the problems persist. EE report that damaged masts, caused by bad weather six weeks ago, still haven’t been fixed due to challenges in getting access to the land.

Clearly infrastructure resilience is a problem for EE and it needs to plan better.
I’ve been advised that the problem will be fixed by the end of July. in the meantime, everyone should claim for a full refund for failure of service.

Worryingly, the outage has adversely affected many shops and businesses, including the local co-op that can no longer be an EVRI drop off point many other businesses, large and small have been affected.

Re: The coverage in Hampshire has in the last week drops to virtually zero

bristolian — Mon, 28 Jul 2025 19:50:57 GMT

@Indy-Joe wrote:
Clearly infrastructure resilience is a problem for EE and it needs to plan better.

I'm curious on the basis for this statement?

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 28 Jul 2025 19:56:50 GMT

Wifi calling works ... fortunately

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 28 Jul 2025 19:58:12 GMT

1. dependency on a single mast that is affected by moderate wind

2. failure to plan for access to secure permission to fix the problem

3. service out for 6 weeks

Critical infrastructure service providers should have ITDR and business continuity plans that predict and can adapt to outages such as this, and that probably means having contracts and masts that are in themselves more rigorous and resilient

Re: The coverage in Hampshire has in the last week drops to virtually zero

bristolian — Mon, 28 Jul 2025 20:03:58 GMT

If only all those points were as simple as a, b, c!

Prolonged outages are never intentional or ideal, and frustration is entirely understandable. But to suggest that this can only happen as a result of poor planning, is to do discredit to the potential complexities here.

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 28 Jul 2025 20:21:03 GMT

How would you describe a 6 week outage affecting whole communities by a brand as recognised as EE? Incompetence? Poor planning? Infrastructure on the cheap? ... or maybe it's just tough luck that the wind blew ... a little.

It's a bit like the water industry complaining it's jolly hard to stop leaks and water shortages.

It just needs adequate investment, planning, resilience triangulation and fast remedial action when incidents occur.

Re: The coverage in Hampshire has in the last week drops to virtually zero

bristolian — Mon, 28 Jul 2025 20:32:59 GMT

I'd be more than happy to engage in a reasoned debate about some of the issues being raised here, if your motivations seemed genuine.

You seem more driven by other factors.

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Mon, 28 Jul 2025 21:37:38 GMT

Only one factor - customer service and technology management. EE customer service is good, but it appears here at least that technology management is poor. No idea what 'other factors' you refer to - there has been no service here for 6 weeks affected hundreds of people and many businesses ... !! I have worked in the tech industry for over 40 years, including advising major mobile service companies (not EE), and I have not seen the like. I personally was unable to hold an NHS business meeting today as Broadband failed and there as no mobile backup.

No need to reply, I assume you are 'dyed in the wool EE', irrespective of facts.

Re: The coverage in Hampshire has in the last week drops to virtually zero

ee_user14 — Mon, 28 Jul 2025 21:46:15 GMT

I've known most networks have these problems from time-to-time in different places W. You can't have been too involved in mobile telecoms if you think that this only happens on EE.

I don't ever recall mobile telcos being privatised from state ownership, so your analogy seems a little strange.

Anyway, you seem to only be here for a rant, so good luck to you!

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Tue, 29 Jul 2025 06:57:55 GMT

True on both counts - but I wasn’t advocating privatisation…. Certainly a bit of a rant, sorry.

I switched to EE for better coverage only to get nothing. I then ask the community for advice on what they know only to find the EE defence.

All infrastructure p providers have problems from time to time as you say. The mark of the ‘best from the rest’ is the speed at which they anticipate and fix these problems, and the degree of customer updates provided. I have to say this is the worst I’ve ever personally come across.

All public utilities (water, gas, electricity, roads, telecoms) have the same public service responsibility.

Re: The coverage in Hampshire has in the last week drops to virtually zero

bristolian — Tue, 29 Jul 2025 09:11:26 GMT

All MNO's share the same single site in Bishops Waltham, so all would be equally vulnerable to an outage there. It wouldn't be a surprise if that single site is a WIG, Arqiva or Cellnex site - which come with a specific set of access requirements if a tower climb is needed.

In some rural areas especially, the planning system will expect operators to share an existing structure rather than build separate ones.

You'd have to know more about the specifics of the alleged damage to understand the nature of the resolution required.

Re: The coverage in Hampshire has in the last week drops to virtually zero

Indy-Joe — Tue, 29 Jul 2025 10:52:18 GMT

for those of you struggling with coverage, I have just had an update. As follows:

“Update on SO32. We're continuing to work with our suppliers to gain access to the site. Once we have this our engineers can get working on the problem. We will next update you on 5 August.”

coming up for 6 weeks outage, so fingers crossed

Re: The coverage in Hampshire has in the last week drops to virtually zero

Mick_B — Wed, 06 Aug 2025 08:04:15 GMT

Update on SO32. We need to carry out a survey of the treeline, as we suspect that it may be blocking our microwave transmitters from sending signal between sites. We will next update you on 2 September

Does anyone know the exact location of the masts? (W3w)

Re: The coverage in Hampshire has in the last week drops to virtually zero

O11i3 — Tue, 16 Dec 2025 19:20:20 GMT

Well nearly 6 months on?? The signal is still poor to no existent in bishops Waltham high street. It used to be full bars of 5g there and you can actually see the mast on top of the hill about half a mile away, at most.

anymore updates?

Re: The coverage in Hampshire has in the last week drops to virtually zero

Lesley_W — Wed, 17 Dec 2025 09:22:24 GMT

Hi @O11i3

I'm sorry that you are having issues and they have been going on for some time. Have you checked the Service Status Checker ?

Lesley