topic Re: Cannot contact EE in Mobile Network discussions

Cannot contact EE

Corzaax — Mon, 08 Dec 2025 09:55:53 GMT

Hello.

I am having a huge issue here with my phone, I'm trying to call EE but I cannot as I have had no signal for 4 days now and when I try calling via WiFi it says I have no network connection EE have no online chat so it is actually Impossible to call the only way I can get contact to me is either this forum or cancelling my direct debit.

Yes I have reset my phone, turned WiFi calling on and taken the SIM out all troubleshooting is complete.

Re: Cannot contact EE

bristolian — Mon, 08 Dec 2025 10:17:30 GMT

Cancelling your direct debit will - almost certainly - only get the attention of the credit control process, it's very unlikely to elicit an "is everything OK?" call that I suspect you are hoping for.

Have you used WiFi-calling in the past? Can you use other internet-based functions on your phone, via the same WiFi connection?

Re: Cannot contact EE

Corzaax — Mon, 08 Dec 2025 10:20:24 GMT

Hi.

Yes all other WiFi functions work apart from calling and I have checked all the settings WiFi calling is enabled, I have gone into EE live chat and the AI just tells me to contact 150 which I can't do this is an impossible process at the moment unless EE can just reset my phone without my contacting

Re: Cannot contact EE

bristolian — Mon, 08 Dec 2025 10:28:20 GMT

Have you used WiFi-calling in the past?

You can check for local network outages using the "check status" option on https://ee.co.uk/help/mobile-coverage-checker

Re: Cannot contact EE

Corzaax — Mon, 08 Dec 2025 10:30:12 GMT

I have done all of this can you suggest any other solutions? I've tried everything at this point, all I want to do is speak with EE on a chat

Re: Cannot contact EE

Corzaax — Mon, 08 Dec 2025 10:49:09 GMT

I have switched my SIM card into 3 different phones now and all don't work so at this point I believe the SIM card has stopped working how can I sort this? With no access to calling at all

Re: Cannot contact EE

Northerner — Mon, 08 Dec 2025 10:50:42 GMT

Hi @Corzaax

Are you on EE PAYG or pay monthly contract. (Assume contract with a DD).
What device and did you get it from EE.
Are you in the UK.
Have you tried your SIM in another device.

Have you tried standing outside to establish if you can receive a signal. You can check for local issues here: https://ee.co.uk/help/service-status

Thanks

Re: Cannot contact EE

Ali_A — Mon, 08 Dec 2025 17:41:56 GMT

Hi @Corzaax

As you've tested your SIM in another phone, and checked the signal in your area, please speak with our Mobile Care team using a different phone, where a guide in the technical team will be able to check your account settings and help get your services running again.

Contact Us | Help & Support | EE

Ali