topic Re: EE Broadband not working? in Mobile Network discussions

EE Broadband not working?

Pops10 — Tue, 02 Dec 2025 00:42:49 GMT

My EE broadband has stopped working? I and in postcode area CF38. Is anyone else having issues?

Re: EE Broadband not working?

Ritu_D — Tue, 02 Dec 2025 09:28:48 GMT

Good morning @Pops10

Welcome to the community.

I am gutted to hear your Broadband is not working, I understand how important it is to stay connected at all times.

You could try some of these steps to try and Fix your EE Broadband Connection Problem

Thanks

Ritu

Re: EE Broadband not working?

bristolian — Tue, 02 Dec 2025 13:51:43 GMT

Is this fixed-line broadband? Or the mobile network?

You've posted in the mobile network section of the forum.

Re: EE Broadband not working?

XRaySpeX — Wed, 03 Dec 2025 00:13:46 GMT

@Pops10 : What lights show on the router?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?