topic Re: Network Status Checker in Mobile Network discussions

Network Status Checker

BrendonH — Fri, 10 Oct 2025 08:40:18 GMT

Why have you hidden the network status behind a your log in.

Why do we have to go an extra step just to check for network issues?

You literally have gone backwards in development in doing this.

Re: Network Status Checker

Linzi_H — Fri, 10 Oct 2025 10:46:16 GMT

Hi @BrendonH

I can certainly pass your comments to the relevant team.

Logging into your account will give you the best experience, as explained here 👉 Service Status Checker.

Linzi

Re: Network Status Checker

XRaySpeX — Fri, 10 Oct 2025 11:45:55 GMT

I 2nd that!

Even when I'm logged in I get a faint unreadable page:

Re: Network Status Checker

Linzi_H — Fri, 10 Oct 2025 11:49:28 GMT

Thanks @XRaySpeX

I can't seem to replicate this issue. Which browser are you using?

Linzi

Re: Network Status Checker

BrendonH — Fri, 10 Oct 2025 11:51:14 GMT

I'm sorry but coming back with a copy and paste lone is not helpful.

The best experience when someone is experiencing signal issues is not to have to log in unnecessarily. It's to be able to check the network status. I don't need to log on to see deals I don't need or want when I'm having signal issues.

EE really are going downhill with the way they are doing things.

Just now I had to get 2 separate codes emailed and text to me to log into my community account even though I set up as passkey I didn't even ask for or want.

Re: Network Status Checker

XRaySpeX — Fri, 10 Oct 2025 12:08:23 GMT

@Linzi_H : That was Chrome & also Edge.

Re: Network Status Checker

bristolian — Fri, 10 Oct 2025 12:24:22 GMT

@BrendonH wrote:
I don't need to log on to see deals I don't need or want when I'm having signal issues.

I don't see any intrusive marketing when using the status web-check.

Re: Network Status Checker

Linzi_H — Fri, 10 Oct 2025 13:02:55 GMT

I've tested this over a few devices, web browsers, and logins, but still unable to replicate what you're seeing. This makes me think it could be account-specific @XRaySpeX

If you see other examples of this happening, please let us know so it can be raised.

Linzi

Re: Network Status Checker

EE_are_pirates — Fri, 10 Oct 2025 19:00:36 GMT

"Sorry, there's a problem with the service"

the checker is as reliable as the network, rubbish and seemingly going downhill

Re: Network Status Checker

XRaySpeX — Fri, 10 Oct 2025 20:17:56 GMT

@Linzi_H : It happens on both my separate a/c's, 1 for BB & 1 for mobile.

Re: Network Status Checker

Linzi_H — Tue, 14 Oct 2025 10:14:14 GMT

Morning @XRaySpeX

It sounds like this needs to be looked into further. I'm going to pop over a Private Message to follow this up.

Linzi

Re: Network Status Checker

carguy143 — Tue, 14 Oct 2025 19:48:10 GMT

I agree 100%. The enforced 2 factor authentication using SMS is not helpful if I am somewhere that's having problems receiving text messages.

Re: Network Status Checker

smalley83 — Wed, 26 Nov 2025 20:44:52 GMT

The status checker appears to have been unavailable for a while.

Is there a status checker checker available to tell us why?

Re: Network Status Checker

Peter_W — Thu, 27 Nov 2025 08:52:36 GMT

Good morning @smalley83.

Welcome to the EE Community!

I've given this a try at my end and it looks to be working when I log in; it could be worth giving this a try on a different device to see if the issues persist.

We also have a network status checker available on our coverage checker.

Just pop in your postcode, and along with an estimate of general coverage nearby, it will let you know if we have any ongoing incidents reported, and also give the option to submit a new report.

Peter

Re: Network Status Checker

smalley83 — Thu, 27 Nov 2025 09:55:52 GMT

Just tried on another device and exactly the same result.

Re: Network Status Checker

bristolian — Thu, 27 Nov 2025 10:18:10 GMT

Do you have any success using the checker facility on the mobile app? Follow the "Help" link on the bottom and "connection issues"