topic Re: Major Connectivity Problems in Mobile Network discussions

Major Connectivity Problems

Diane104 — Sun, 23 Nov 2025 19:17:00 GMT

I have just switched from O2 to EE for a SIM only account on my I phone and also a broadband upgrade (on my existing EE broadband account) to 5G. I can no longer guarantee receiving or being able to call or send/receive messages from my home address. I often have no signal at all and at best 1 or 2 bars. I never had this problem with O2, I am sole carer for my husband and am on 24 hour call so this has been really fraught and could be dangerous. Also following the upgrade I have no reliable internet connection in half of the house demonstrated by continuous scrolling and lost signals. I suspect the broadband issue is due to Openreach connecting the hub in a different room to the original connection and I am not clear why this happened but I was told it was the 'best position'. Will a wi fi booster sort the problems?

Re: Major Connectivity Problems

XRaySpeX — Sun, 23 Nov 2025 18:48:34 GMT

@Diane104 : I don't understand!

Do you have a mobile router for this SIM-Only? You talk about your BB being upgrade to '5G'. That's mobile BB. Then later on you talk about OR connecting the hub. OR don't install mobile BB.

Re: Major Connectivity Problems

bristolian — Sun, 23 Nov 2025 19:08:17 GMT

Just on the mobile coverage side, did you test coverage in your home before choosing EE? Do other EE users have the same problem? The on-screen bars are only a rough guide to service, but if you frequently have no-service, then this would be a good test of whether this is due to an outage, or whether you live in a poor indoor coverage area.

What does the coverage checker at https://ee.co.uk/help/mobile-coverage-checker predict for your home? It's not an exact science but should give a pretty good idea.

If you're in a poor coverage area, then WiFi-calling can be a good solution for indoor coverage issues - I appreciate you also have issues here, but once those are resolved this could work well.