https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584452#M43752 <P>They credited our full months bill yesterday. We have 3 numbers on one account and they credited all.</P> Sat, 22 Nov 2025 10:40:50 GMT Lea-nne 2025-11-22T10:40:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584052#M43713 <DIV> <DIV> <DIV> <DIV> <P class="x_x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Update: 18 April 2026</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <P><SPAN>For the first location, due to circumstances outside of our control, the Fibre company will be unable to attend the area to install the leased line by the middle of May.&nbsp;</SPAN><SPAN>Barring any further&nbsp;unforeseen&nbsp;delays, we expect the leased line to be installed by the end of June.&nbsp;Once the leased line has been installed, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.&nbsp;&nbsp;</SPAN><SPAN>&nbsp;</SPAN></P> <DIV> <P class="x_x_MsoNormal"><SPAN>For the second location, our engineers have accessed the area and started building the equipment needed for the new mast. Once the build is complete, we can arrange a date for&nbsp;</SPAN><SPAN>power company to access the area and install the power supply needed for the new mast. Once we have a date for the power installation we can confirm an approximate on-air date for the new mast. &nbsp;</SPAN></P> </DIV> <DIV> <P class="x_x_MsoNormal"><SPAN>We will keep you updated on this post.&nbsp;</SPAN></P> <HR /></DIV> <P><SPAN data-olk-copy-source="MessageBody">Update: 06 March 2026 </SPAN></P> <DIV> <DIV> <P class="x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Over the past few months,&nbsp;for the first location&nbsp;the Fibre company has been delayed accessing the area to install the leased line. Barring any further&nbsp;unforeseen&nbsp;delays, we expect the leased line to be installed by the middle of May.&nbsp;Once the leased line has been installed, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast. &nbsp;</SPAN></P> </DIV> </DIV> <DIV> <DIV> <P class="x_MsoNormal"><SPAN>For the second location, our engineers have completed the legal steps needed for the lease agreement with the landowner.&nbsp;We’re&nbsp;working with the landowner to agree a date to access the area and start building the equipment needed for the new mast. Once the equipment has been built, we can confirm an&nbsp;approximate&nbsp;on-air date for the new mast. &nbsp;</SPAN></P> </DIV> </DIV> <DIV> <DIV> <P class="x_MsoNormal"><SPAN>We will keep you updated on this post.&nbsp;&nbsp;</SPAN></P> <HR /></DIV> </DIV> <P><SPAN data-olk-copy-source="MessageBody">Update: 07 January 2026</SPAN></P> <P><SPAN>Over the past few weeks, our engineers have been working with the Fibre company to arrange a date to install the leased line at the first location. Barring any unexpected delays, we expect the leased line to be installed by the end of February. Once the leased line has been installed, we can start integrating the mast onto the network and confirm an approximate on-air date for the new mast.&nbsp;</SPAN></P> <P><SPAN>For the second location, we are continuing to legally acquire the land from the landowner.&nbsp;Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN><SPAN>&nbsp;</SPAN></P> <P><SPAN>For the temporary mast, we are in negotiations with the council to agree the lease needed for the mast to be installed.&nbsp;</SPAN><SPAN>Pending a positive outcome from the negotiations with the council, we will install the temporary mast to increase signal until the new masts are on-air.&nbsp;</SPAN></P> <P><SPAN>We will keep you updated on this p</SPAN><SPAN>ost.&nbsp;</SPAN></P> <HR /> <P class="x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Update: 16 December 2025</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>Over the past week, for the mast damaged by the fire our engineers have completed work on the fibre cables and the power has been reinstated. The existing mast is now back on-air. We have also completed upgrades on one of the masts in the area, to increase capacity and improve service.&nbsp;</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>We are looking at ways to further improve service and have found an area for a temporary mast to be installed. Our engineers are working with the council to lease the land for the temporary mast. Pending a positive outcome from the negotiations with the council, we will install the temporary mast to increase signal until the new masts are on-air.</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>We will keep you updated on this post.&nbsp;</SPAN></P> <HR /></DIV> <P class="x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Update: 08 December 2025</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>To improve coverage in the area, our engineers will be completing upgrades on one of the existing masts to increase capacity and improve service to Little Thurrock.&nbsp;</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <P class="x_elementtoproof"><SPAN>For the mast which has been damaged by a fire in the cabinet, we expect the power company to access the area and re-instate the power today. After the power supply has been re-instated, further work will be needed to repair the fibre cables. Barring any unforeseen delays, we expect all work to be completed and the mast to be back on-air by next week.&nbsp;</SPAN></P> <P class="x_elementtoproof"><SPAN>For the replacement mast at the first location, we are working with the fibre company to access the area and install the leased line.&nbsp;</SPAN><SPAN>Once the leased line has been installed, we can start integrating the mast onto the network and confirm an on-air date for the new mast.&nbsp;</SPAN></P> <DIV> <P class="x_elementtoproof"><SPAN>For the second location, legal steps are continuing to legally acquire the land from the landowner.&nbsp;Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> </DIV> <DIV> <P class="x_elementtoproof"><SPAN>We will keep you updated on this post.</SPAN></P> </DIV> <HR /> <P class="x_elementtoproof"><SPAN data-olk-copy-source="MessageBody">Update: 04 December 2025</SPAN></P> <P class="x_elementtoproof"><SPAN>For the mast which has been damaged by a fire in the cabinet, our engineers have been working with the power company to access the area and re-instate the power supply. Barring any unforeseen circumstances, we expect the power to be re-instated and all work completed by the middle of December.&nbsp;</SPAN></P> <P class="x_elementtoproof"><SPAN>For the replacement mast at the first location, we are working with the fibre company to access the area and install the leased line.&nbsp;</SPAN><SPAN>Once the leased line has been installed, we can start integrating the mast onto the network and confirm an on-air date for the new mast.&nbsp;</SPAN></P> <DIV> <P class="x_elementtoproof"><SPAN>For the second location, legal steps are continuing to legally acquire the land from the landowner.&nbsp;Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> </DIV> <DIV> <P class="x_elementtoproof"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /></DIV> <P><SPAN data-olk-copy-source="MessageBody">We are aware of a signal issue that is affecting some of our customers in the Little Thurrock area.&nbsp;Our mast in the area had to be removed from the existing site in November 2025, as this was requested by the landowner. The service in Little Thurrock has also been impacted by another mast in the area being offline since September 2025, due to a fire in the cabinet. Our engineers have repaired the damaged equipment, and are waiting for the power supply to be re-instated. Once we have a date for the power to be re-instated and the mast to be back on-air, we will update this post.</SPAN></P> </DIV> <DIV> <P><SPAN>To provide the same level of coverage lost by the existing mast being removed, we will require two new masts and our engineers began looking for new locations as soon as we were made aware our equipment had to be removed and found two suitable areas.&nbsp;</SPAN></P> </DIV> <DIV> <P><SPAN>For the first location, our engineers have built the equipment needed for the new mast and are waiting for a leased line to be installed by the Fibre Company. Once the leased line has been installed, we can start integrating the mast onto the network and confirm an on-air date for the new mast.&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_elementtoproof"><SPAN>For the second location, our engineers have started legal steps to legally acquire the land from the landowner.&nbsp;Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> </DIV> <DIV> <P><SPAN>We will keep you updated on this post.</SPAN></P> </DIV> <DIV> <P><SPAN>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</SPAN></P> </DIV> <DIV> <P><SPAN>For information on who can use WiFi Calling and how to set up this service, please see our&nbsp;</SPAN><U><SPAN><A title="Original URL: https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling. Click or tap if you trust this link." href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fee.co.uk%2Fhelp%2Fmobile%2Fmanage-use%2Fusing-phone-features%2Fuse-wifi-calling&amp;data=05%7C02%7Cleanne.l.taylor%40ee.co.uk%7C0009e62de65946552e3708de28512de3%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C638992526283044717%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=UVGLj51m7%2FvSjQroMUKXh82zFIPhECshSZY0ZerSJSM%3D&amp;reserved=0" target="_blank" rel="noopener noreferrer" data-auth="NotApplicable" data-linkindex="13">Using WiFi Calling, Help page.</A></SPAN></U></P> </DIV> Sat, 18 Apr 2026 08:13:48 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584052#M43713 Leanne_T 2026-04-18T08:13:48Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584072#M43714 <P>Will we get any compensation for this? Especially when no date for the restoration of the service can be provided. Thank you.</P> Thu, 20 Nov 2025 18:06:37 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584072#M43714 Ionvet 2025-11-20T18:06:37Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584092#M43715 <P>Does not sound like there is a quick fix. Already been 3 days of without phone signal. 3 contracts in our household with no signal. Absolute nightmare! I agree there should be some compensation.. The damaged mask is at the end of my road.&nbsp;</P> Thu, 20 Nov 2025 20:17:35 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584092#M43715 Bramy83 2025-11-20T20:17:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584094#M43716 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4898659">@Bramy83</a>&nbsp;wrote:<BR /><P>The damaged mask is at the end of my road.&nbsp;</P><HR /></BLOCKQUOTE><P>Bet that was fun on Halloween.</P> Thu, 20 Nov 2025 20:24:47 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584094#M43716 ee_user14 2025-11-20T20:24:47Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584095#M43717 <P>So this doesn’t sound like a quick fix?</P> Thu, 20 Nov 2025 20:44:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584095#M43717 Warrenbe 2025-11-20T20:44:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584172#M43726 <P>Please advise as to how we get compensation! My father had a terminal condition and I need to be contactable. WiFi calling is no use if you are out and about&nbsp;</P> Fri, 21 Nov 2025 09:20:20 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584172#M43726 CRaper 2025-11-21T09:20:20Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584339#M43740 <P>I have had no network for 2/3 days, i need network conection due needing contact for my very elderly mother, who does not use wifi. There must be some urgent temporary fix for this probem. How do we apply for compensation. Or do we just not pay our bill !!!</P> Fri, 21 Nov 2025 21:12:35 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584339#M43740 Carol1511 2025-11-21T21:12:35Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584452#M43752 <P>They credited our full months bill yesterday. We have 3 numbers on one account and they credited all.</P> Sat, 22 Nov 2025 10:40:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584452#M43752 Lea-nne 2025-11-22T10:40:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584520#M43760 <P>Have had no network since Monday and have missed some very important calls from doctors, children’s school etc. Is there going to be any form of compensation as a service hasn’t been provided?</P> Sat, 22 Nov 2025 16:32:43 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584520#M43760 Louise267 2025-11-22T16:32:43Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584541#M43762 <P>I have spent 50mins on the chat via the app!</P><P>at the end of the conversation I was advised that when signal comes back fully I should call 150 to discuss compensation&nbsp;</P><P>there really should be automatic compensation for those in affected areas&nbsp;</P> Sat, 22 Nov 2025 18:11:36 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584541#M43762 CRaper 2025-11-22T18:11:36Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584544#M43763 <P>Totally agree, they know that’s an ongoing serious problem, they know the postcodes affected, they have their clients address. When its about paying our bills they don’t call us begging for the money, they just take the money for a service that they couldn’t provide.&nbsp;</P> Sat, 22 Nov 2025 18:39:21 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584544#M43763 Ionvet 2025-11-22T18:39:21Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584556#M43764 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4898601">@Ionvet</a>&nbsp;wrote:<BR /><P>they know the postcodes affected, they have their clients address</P><HR /></BLOCKQUOTE><P>Billing addresses do not necessarily correlate to locations of primary usage, by nature of mobile.</P> Sat, 22 Nov 2025 19:14:42 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584556#M43764 bristolian 2025-11-22T19:14:42Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584563#M43765 <P>This might be true in some cases, not most of them.</P> Sat, 22 Nov 2025 19:28:37 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584563#M43765 Ionvet 2025-11-22T19:28:37Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584569#M43766 <P>Text network status to 150, when they reply, give your postcode, then reply with fault advisor. &nbsp;I then said no signal. The tech team called me and she offered the credit, I didn’t ask! They credited our monthly bill for all numbers on our account.&nbsp;</P> Sat, 22 Nov 2025 20:09:52 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584569#M43766 Lea-nne 2025-11-22T20:09:52Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584573#M43767 <P>So the the phone towers have been taken off the two tower blocks on jesmond road knowing full well they have been set to be demoliahed for 2 years how is there no alteenative not been set up in that time its unacceptable and you dont have a date and you say no matter where in the world you will get signal i think you have failed on that promise&nbsp;</P> Sat, 22 Nov 2025 20:36:40 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1584573#M43767 Leewaites1985 2025-11-22T20:36:40Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585025#M43783 <P><SPAN>You can request cancellation of the contract without penalty if:</SPAN></P><P><SPAN>1. EE cannot provide a usable service in your area,&nbsp;</SPAN></P><P><SPAN>2. They cannot give a reasonable timeframe for fixing it.</SPAN></P><P><SPAN>EE’s own terms usually say that if they fail to supply service for a “reasonable period of time” and cannot offer an acceptable fix, you may be able to leave without early termination fees.</SPAN></P><P><SPAN>If your contract includes mobile coverage, EE cannot treat WiFi Calling as a replacement for lost network service.</SPAN></P><P>&nbsp;</P> Mon, 24 Nov 2025 21:14:25 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585025#M43783 Ionvet 2025-11-24T21:14:25Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585034#M43785 <P>Do you know how long we have to wait for our mobile service to be up and running as normal?we have 3 separate contracts with ee and are unusable.&nbsp;</P><P><SPAN>It’s been a week now and we have had to resort to whats app to make calls. &nbsp;</SPAN></P> Mon, 24 Nov 2025 21:50:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585034#M43785 Dibbs71 2025-11-24T21:50:50Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585035#M43786 <P>I spoke to them yesterday over wifi calling they have told me nxt month my bill is free and if its not fixed to phone again by the 20th of nxt month and they will keep paying it beacuse they are not able to provide a full service&nbsp;</P> Mon, 24 Nov 2025 21:54:53 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585035#M43786 Leewaites1985 2025-11-24T21:54:53Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585037#M43787 <P>Was on the phone with EE today for over an hour. They have no idea how long this issue will last. All they can tell me is it isn’t going g to be a quick fix. They offered compensation but it’s not about the money it’s about having a reliable network. I’ve obtained a pac code but I’m currently talking to a manager about using a 3rd party monthly sim and diverting calls.i have an old contract with EE which pays dividends when I travel so I’m reluctant to leave</P> Mon, 24 Nov 2025 21:59:02 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585037#M43787 Warrenbe 2025-11-24T21:59:02Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585183#M43788 <BLOCKQUOTE><HR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2114183">@Dibbs71</a>&nbsp;wrote:<BR /><P><SPAN>It’s been a week now and we have had to resort to whats app to make calls. &nbsp;</SPAN></P><HR /></BLOCKQUOTE><P>If you can use WhatsApp (or any other internet-app), there's no reason that WiFi-calling shouldn't be an option.</P><P>WiFi-calling allows calls to be made &amp; received to &amp; from any number, not just other users of said app.</P> Tue, 25 Nov 2025 08:46:08 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Little-Thurrock/m-p/1585183#M43788 bristolian 2025-11-25T08:46:08Z