topic Re: Emergency calls only in Mobile Network discussions

Emergency calls only

Argylefan21 — Fri, 21 Nov 2025 13:10:52 GMT

On the Isle of Wight got up this morning phone says emergency calls only, I took sim out and put it back , I turned phone off and on , I turned airplane mode on and off , even on wi fi calling it says no service no connection but it is connected to the wi fi . I'm housebound so phone is my lifeline. It's contract not payg have checked what providers are available just says 02 and Vodafone doesn't say ee .

Re: Emergency calls only

Katie_B — Fri, 21 Nov 2025 13:44:21 GMT

Hi @Argylefan21.

Welcome to the community.

Are you aware of anyone else experiencing this in your area?

Do you have another device you can test your SIM in?

Speak soon,

Katie

Re: Emergency calls only

bristolian — Fri, 21 Nov 2025 17:41:26 GMT

@Argylefan21 wrote:
on wi fi calling it says no service no connection but it is connected to the wi fi

Try making a call with WiFi-calling enabled. Are you able to make a call?

Your network search shows a lack of EE coverage where you are - whether through fault or no-service area. The "check status" option on https://ee.co.uk/help/mobile-coverage-checker hopefully lists this. If not, use "report a problem" in the meantime.