topic Re: Having trouble connecting in Mobile Network discussions

Having trouble connecting

rickstavares — Thu, 20 Nov 2025 12:07:01 GMT

Hello @Leanne_T, I'll take a lift together with this post and mention that I'm also having issues, probably since 1am today.

I tried everything that I could from my mobile side - restarted it, airplane mode on and off, network data on and off, restarting the sim, but nothing seems to have worked.

Can you please support me and check if there's a network problem to my SIM.

Thank you,

Rick

Re: Having trouble connecting

bristolian — Thu, 20 Nov 2025 12:07:52 GMT

Better to start a new thread, it's been done for you now.If you perform a manual network search, does EE show as available?The online status webtool can be used to check local outages anytime.

Re: Having trouble connecting

rickstavares — Thu, 20 Nov 2025 12:15:10 GMT

I tried to use the online status web tool but keeps giving an error. Does it mean it is out?

Re: Having trouble connecting

Leanne_T — Thu, 20 Nov 2025 17:40:09 GMT

Hi there @rickstavares

Thanks for coming to the community.

Do you have signal showing on the device?

If the network status checker is showing an error, we would need to get this looked into and see what could be causing the service issues for you. To do this, please call us from any other phone on 07953 966 150 and the team will be happy to help.

Let us know how you get on 🙂

Leanne.