topic Re: Phone and signal problems in Mobile Network discussions

Phone and signal problems

Haider16 — Tue, 18 Nov 2025 17:48:58 GMT

I bought iPhone 16 pro max recently unfortunately, the signal (network connection) is not working properly. I have been reported multiple times to the EE shop assistants however they didn’t fix it.

I could not work my job because of connection (signal).

I am taxi driver

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 17:29:52 GMT

Phone and signal problems since I bought from you.

I have been reported multiple times nobody fix it the stuff told me different things every time

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 17:41:42 GMT

Re: Phone and signal problems

Chris_B — Tue, 18 Nov 2025 17:55:17 GMT

@Haider16 No shop can fix a mobile network problem, it’s a shop that sells.
Where did you get this device from ?

Re: Phone and signal problems

bristolian — Tue, 18 Nov 2025 17:56:09 GMT

Can you explain a bit more what you mean by "the signal is not working properly"?

What is the service problem you're having?

Re: Phone and signal problems

Katie_B — Tue, 18 Nov 2025 17:56:42 GMT

Hi @Haider16.

How can we help?

Katie

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 17:56:52 GMT

Newcastle up on Tyne
Eldon square shop

Re: Phone and signal problems

Katie_B — Tue, 18 Nov 2025 17:58:56 GMT

Hi @Haider16.

Thanks for coming here.

I'm sorry to hear you are experiencing issues with your signal.

Is this happening when you are indoors and outdoors?

Our Network Checker will show what coverage you should receive within your area. Please can you search and let us know what shows for 4G and 5G?

Katie

Re: Phone and signal problems

Chris_B — Tue, 18 Nov 2025 18:03:39 GMT

@Haider16 Is that an EE store ? Users here are customers just like you. And we all don’t live in the same location.

have you tried to network reset on the device ? if you’ve done this and you’re still having problems you have 12 days from getting the device to going back to the store and reporting it as faulty and exchanging the device for a new one. That’s your right with a faulty device and the store should be helping with this.

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 18:01:52 GMT

The connection (signal) disappear on the phone and come back by itself

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 18:03:52 GMT

Yes I am struggling to do my job
I have been reported for the EE shop assistants however they didn’t care
I’m the only one who pay their bills

Re: Phone and signal problems

Chris_B — Tue, 18 Nov 2025 18:04:20 GMT

@Haider16 have you tried cleaning the SIM card take it out give it a wipe and put it back in.

Re: Phone and signal problems

Northerner — Tue, 18 Nov 2025 18:17:01 GMT

Hi @Haider16

Where did you get the phone.

Have you tried the SIM in another device.

Thanks

Re: Phone and signal problems

Haider16 — Tue, 18 Nov 2025 18:17:52 GMT

Yes

Re: Phone and signal problems

Katie_B — Tue, 18 Nov 2025 18:22:44 GMT

Thanks for getting back to me @Haider16.

Have you been able to search your area using the Network Checker?

Can you confirm if you experience this both indoors and outdoors in multiple areas?

Katie

Re: Phone and signal problems

bristolian — Wed, 19 Nov 2025 12:11:36 GMT

Instinctively this sounds like a phone fault, but SIM or network wouldn't be impossible.

Phone or SIM would be indiscriminate and affect all locations - a 2way SIM-swap would ID which. Network fault is likely to be location-specific.

Your mention that this problem happened when you got a new phone, is quite telling.