topic Re: No network coverage .How can you call 150 when you can't dial out or receive mes in Mobile Network discussions

No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Wed, 22 Oct 2025 15:34:24 GMT

I've had to spend 2 hours at the doctors because I can't receive calls from them. This could be a life threatening situation if my daughter couldn't have got me to the doctors.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

bristolian — Wed, 22 Oct 2025 16:01:56 GMT

If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Northerner — Wed, 22 Oct 2025 16:18:22 GMT

Hi @Jianna

Are you on EE PAYG or pay monthly contract.

What device do you have.

Thanks

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Wed, 22 Oct 2025 19:38:39 GMT

I pay monthly by DD and mobile is Zflip 6

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Wed, 22 Oct 2025 20:25:55 GMT

Hi there I am pay monthly DD. It's a Z flip 6

Been checking everything and it says my sim is out of service. Not sure
what that means

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

bristolian — Wed, 22 Oct 2025 22:00:39 GMT

Refer to the advice posted by myself at 5.01pm today

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Wed, 22 Oct 2025 22:16:30 GMT

When i checked this afternoon there were no problems now it says working on some problems, but should be able to use as normal. But that's for the app

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Wed, 22 Oct 2025 22:19:06 GMT

I've tried everything. I can't register on network and Wi Fi calling doesn't work. No problems before I updated the phone.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Schockwave — Thu, 23 Oct 2025 09:34:42 GMT

@Jianna , are you able to do a sim swap with someone else to see if it is the SIM card or the phone that has the problem?

You can do this with anyone you know, that will give some idea whether it is your phone or SIM card causing the problem.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 09:48:59 GMT

My neighbour is going to bring a s spare phone over to try that.

This is really a awkward as I can't even call a taxi to take me to the doctors, so have to hope a kind neighbour is in to help me

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 09:51:27 GMT

I live in a small village in Scotland, if i didn't have full fibre then I would be totally cut off

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

bristolian — Thu, 23 Oct 2025 10:19:24 GMT

@Jianna wrote:
Wi Fi calling doesn't work. No problems before I updated the phone.

Can you explain a bit more? Does your phone not show the WiFi-calling indicator?

You didn't mention a phone software update in your first post.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 10:31:36 GMT

There is no indicator showing just emergency calls only

I think I mentioned it somewhere about the update but wasn't sure because rarely use except for taxis and doctors, so may or may not have anything to do with problem.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Peter_W — Thu, 23 Oct 2025 12:48:53 GMT

Hey @Jianna.

Welcome to the Community!

Please keep us posted on how things go when testing your SIM in a different handset, and it's worth checking what network your neighbour is using too.

Based on what you've described it does sound like this is more the device / SIM rather than the network, so I'd definitely recommend giving that update a try.

Please keep us posted on how things go, too.

Peter

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 14:33:46 GMT

My neighbour has had to go to work so won't be able to check until this evening. Everything was working ok as far as I know until I updated the mobile.

there is a lot of reported faults with EE at the moment and broadband is not very stable, so that also makes having a landline not an option.

I can't register phone/sim as they send a passcode which I can't receive

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 14:45:14 GMT

I've just had a notification that sim 1 is not provisioned after restarting my phone. there isn't anything I can do about this as I can't call out or receive messages..... any help would be greatly appreciated. There are no phone shops around here and the nearest is 4 hours away by train

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 14:52:35 GMT

Tried to order an esim and this message came up......

Connection Error

Sorry we couldn't connect you. If you continue to experience issues please contact us and quote Error Code: TS-0003.
That is on the PC I'm using just now
This is getting stupid in this day and age

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Peter_W — Thu, 23 Oct 2025 14:54:40 GMT

Hey again @Jianna, have you done anything regarding your SIM recently?

From what you've described here the SIM is inactive, so could this have switched to a different SIM?

Peter

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Jianna — Thu, 23 Oct 2025 17:13:02 GMT

I've managed to call EE on my neighbours phone. They are sending a new sim. Nothing wrong with my phone, but 'maybe ' the update has affected my sim . I'll hopefully receive the sim on Saturday.

In the meantime I'll but another phone and a payg sim as I can't be without a means to communicate with my doctor or to call for outside help.

Re: No network coverage .How can you call 150 when you can't dial out or receive mes

Peter_W — Thu, 23 Oct 2025 17:17:31 GMT

Thanks for the update here, @Jianna.

I'm confident that this should get things resolved for you, but please keep us posted on how things go!

You take care,

Peter