topic Re: Outside cell service in Mobile Network discussions

Outside cell service

Kevio123 — Tue, 21 Oct 2025 08:06:33 GMT

I need some help.. i work on a ship and i am currently based outside of EE cell service.. i enabled a add on a couple weeks back and forgot to turn it off when i was finished.. it is one of the add ons you need to call to get removed..

My question is.. is there an email i can contact? i find it very unhelpful that there isnt a web service where i can get help when outside the UK.

I am also struggling with Wifi calling.. i have tried VPN's ports on our firewall etc.. nothing seems to work..

Any help is much appreciated!

Re: Outside cell service

bristolian — Tue, 21 Oct 2025 09:03:56 GMT

EE offers no email contact for CS, but you should be able to remove most add-ons via the myEE app or text message - what is the specific add-on you're looking to remove?

What's the specific issue you're having with WiFi-calling? Your post could imply that you're trying to use the service outside the UK, which is not supported. It can sometimes work, but its purpose is a coverage enhancement within the UK, not a means to avoid roaming call charges abroad.