topic 5G Coverage Disappeared from Local Area in Mobile Network discussions

5G Coverage Disappeared from Local Area

IhateEE25 — Sat, 18 Oct 2025 12:20:04 GMT

Hi all,

Writing this as EE have no e-mail contact details to complain to (nor am I going to spend money on a postage stamp or wait on hold to speak to someone).

For the past ~6 Months there has been no 5G in my local area (NW6, north west london), the 4G my phone connects to is very slow. The coverage tracker says there is good coverage but my phone (iPhone 13) does not connect at all. It does connect to 5G elsewhere in the country.

Has anyone had experience with getting EE to improve coverage in their areas? Otherwise will look at other data providers.

Other quibbles with EE -

No email for contact (like all retailers these days)
The app is very slow
You cannot automate sharing data between members of the family

Perks of EE

Everytime you threaten to leave they make your package much better 🙂

Re: 5G Coverage Disappeared from Local Area

Northerner — Sat, 18 Oct 2025 13:40:49 GMT

Hi @IhateEE25

You can report and check issues here: https://ee.co.uk/help/service-status

You can complain here: https://ee.co.uk/help/contact-ee/complaint

I would say over the last week service from baker Street to Wembley is diabolical, in fact I couldn't even use speed check.

Thanks

Re: 5G Coverage Disappeared from Local Area

bristolian — Sat, 18 Oct 2025 23:49:44 GMT

You may struggle to find any UK mobile provider who offers email as a CS method - you only need browse these forums to see the inefficient "back and forth" it's likely to generate.

Data speeds & on-screen bars are not directly correlated. The on-screen bars don't measure data capacity and thus attainable internet speeds.