topic Re: Coverage in Queslett and Pheasey in Mobile Network discussions

Coverage in Queslett and Pheasey

Leanne_T — Fri, 24 Apr 2026 08:40:46 GMT

Update: 24 April 2026

Over the past few weeks, our engineers have been continuing negotiations with the site provider. Pending a positive outcome from the negotiations, we can start legal steps to legally acquire the land from the site provider. Once all legal steps have been completed, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 08 January 2026

Over the past few months, our engineers have been in negotiations with the site provider to arrange a date to access the area and complete the additional surveys required for the planning permission.

Once the surveys have been completed, we can submit these for approval and start legal steps to legally acquire the land from the site provider. Pending a positive outcome from the surveys and legal steps, we can start building the equipment needed for the new mast and confirm an approximate on-air date for the new mast.

We will keep you updated on this post.

Update: 01 July 2025

Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area will be suitable for the equipment.

We are working with the site provider to arrange a date to access the area to complete the additional surveys and submit these for approval. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner.

Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located an area for the new mast and are currently conducting surveys to make sure the location will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.

We will keep you updated on this post.

We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.

For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling, Help page.

Re: Coverage in Queslett and Pheasey

thespangleman — Tue, 10 Jun 2025 17:47:08 GMT

Thanks for the info. Any idea when the service will be back to normal?

Re: Coverage in Queslett and Pheasey

pearcy29 — Tue, 10 Jun 2025 17:55:59 GMT

What discount on our bills are we going to receive for the complete lack of coverage for the last couple of weeks (and the foreseeable future)?

Re: Coverage in Queslett and Pheasey

Jaxie1 — Wed, 11 Jun 2025 06:35:40 GMT

I've reported this problem a few times and have received updates to say it is fixed. It is clearly not. Disappointing service.

Re: Coverage in Queslett and Pheasey

Leanne_T — Wed, 11 Jun 2025 07:20:11 GMT

Morning everyone.

Once we have further information the main post will be updated.

If you have been affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides and the team will help you further.

Leanne.

Re: Coverage in Queslett and Pheasey

pearcy29 — Thu, 12 Jun 2025 11:19:43 GMT

Why have I just had this after reporting the issue at the weekend?
“Network update: We couldn't find a problem in location: B437HW. This may have been a one off and we recommend you restart your device. If you are still having issues, please call us on 150. Your Report ID is 6019446. Thanks.”

Looks like communication at EE is going well…

Re: Coverage in Queslett and Pheasey

Tpol1 — Thu, 12 Jun 2025 13:25:34 GMT

Awful service, I've spent the best part of 2 days, recieved a new sim only to be told it's my hardest is the issue and to upgrade. Spent over and hr being upgraded (which i dint want) along with broadband only to find out EE have removed the master in my area.. at no point did anyone point out that you removed the master and the issue is with the signal and not my phone..

Re: Coverage in Queslett and Pheasey

Mark612 — Sat, 14 Jun 2025 14:28:28 GMT

what are you doing about this and how long is it going to take. Also what discount are we getting on our billing please let customers know

Re: Coverage in Queslett and Pheasey

Jaxie1 — Sat, 14 Jun 2025 16:05:44 GMT

I would suggest you make a formal complaint about an unnecessary upgrade. They may reverse it.

Re: Coverage in Queslett and Pheasey

Siancaz — Sat, 14 Jun 2025 16:28:44 GMT

my signal has been rubbish for weeks hope they refund

Re: Coverage in Queslett and Pheasey

Leanne_T — Sun, 15 Jun 2025 10:03:33 GMT

Hi everyone.

The main post will be updated when we have more information.

If you have been affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides and the team will help you further.

Leanne.

Re: Coverage in Queslett and Pheasey

Abc55 — Wed, 18 Jun 2025 20:18:45 GMT

When is this going to be sorted. The signal in B42 has been shocking for a long time now. You need to put more than one mast in the B42 area. 5G is ridiculous slow all over this area.

Re: Coverage in Queslett and Pheasey

Craig19733 — Thu, 26 Jun 2025 10:20:51 GMT

Hi can you provide any updates on the progress with the new mast? We are having major issues with the with the quality of calls . How long is this going to take and is there some form of compensation ! It would be great if you kept us informed or at least you should be trying to access other masts available at your cost!

Re: Coverage in Queslett and Pheasey

Leanne_T — Thu, 26 Jun 2025 14:59:33 GMT

Hi @Craig19733

Thanks for coming here.

Once we have an update for the area, the main post will be updated with the latest information.

If you're affected by the mast being offline, please get in touch with our tech guides to discuss your options.

Leanne.

Re: Coverage in Queslett and Pheasey

Craig19733 — Thu, 26 Jun 2025 15:42:01 GMT

Hi Leanne thanks for the reply, firstly is there any time frame with this? This could go on for several more months ! Ive have gone through all the tech guidelines and still the issue is the same!e We ( the customer) pay for a service that isn't provided? What happens if a suitable place cannot be found ? Can this be escalated to a senior Manager as I believe EE should be contacting each customer in the area with some form of compensation ! We are at a point now where, when we can actually get a signal is ask People to call our house phone instead to communicate. I am more than happy for EE to contact me via phone to experience the difficulties we are having .

Re: Coverage in Queslett and Pheasey

Leanne_T — Thu, 26 Jun 2025 15:58:19 GMT

Hi @Craig19733

I am sorry we have no account access on the community, if you would like to speak to a manager please get in touch.

Or, you can open a complaint using the Make a Complaint form and one of the team will be in touch to discuss the account.

Leanne.

Re: Coverage in Queslett and Pheasey

bristolian — Thu, 26 Jun 2025 16:15:13 GMT

@Craig19733 wrote:

when we can actually get a signal is ask People to call our house phone instead to communicate.

WiFi-calling provides an excellent mitigation for any indoor coverage issue - whenever and whyever it occurs.

Calls can be made & received, texts sent & received.

Re: Coverage in Queslett and Pheasey

Tiny28 — Mon, 14 Jul 2025 21:14:24 GMT

When is this service going to be fixed...are we going to be compensated for loss of service?

Re: Coverage in Queslett and Pheasey

Leanne_T — Tue, 15 Jul 2025 07:07:24 GMT

Hi @Tiny28

Once we have further details, the main post will be updated with the latest information.

If you're affected by the mast being offline and would like to discuss your options, please get in touch with our tech guides.

Leanne.

Re: Coverage in Queslett and Pheasey

Craig19733 — Wed, 30 Jul 2025 21:01:22 GMT

Thanks for the update, can you tell me if a temporary mast has been erected to improve the signalling? Having spoken to a customer service representative a few weeks ago , the completion of a new mast will not be until 2026!

Thanks

Craig.