topic Re: PAYG Service Quality Issues in Mobile Network discussions

PAYG Service Quality Issues

Dungie741 — Wed, 08 Oct 2025 19:15:50 GMT

Ee is a **** ** **** especially if you're on pay as you go they chock your your 4g so you go on a contract,stuff them I'm going back to o2 find another provider,ee are *****

[Mod edit: please keep comments respectful and constructive.]

Re: PAYG Service Quality Issues

bristolian — Wed, 08 Oct 2025 17:15:46 GMT

Post moved to a new thread. You are misinformed on PAYG.

Historically, EE PAYG didn't have access to VoLTE, thus preventing use of low-band coverage - that has not been the case since a couple of years now.

On a broad national basis, O2 are consistently ranked as the 4th best performing network for data performance.

Re: PAYG Service Quality Issues

Schockwave — Thu, 09 Oct 2025 00:36:23 GMT

@Dungie741 , this is not customer service but a public forum, are you getting slow speed in one area? No need for bad language, by the way.

You can check here, whether there is a problem where you are:

https://ee.co.uk/help/mobile-coverage-checker

If that were the case, there would be plenty more customers complaining, by the way.

And quite frankly, why should we paying for monthly contract not get better speeds and be prioritised when congestion is high? If that is indeed the case, although I doubt it, as customers now have access to 5G. It is up to you to go with 02, although they are not the best, so depends where you are as to which network you get good network.

Re: PAYG Service Quality Issues

Dungie741 — Thu, 09 Oct 2025 15:02:51 GMT

Slow speed every where,ive checked the down detector and done all the recommend resets on my phone,ive put a o2 sim in to check the handset and it was fine a signal of -115 dbm is only just giving me a signal

Re: PAYG Service Quality Issues

Peter_W — Thu, 09 Oct 2025 16:30:15 GMT

Hi @Dungie741.

EE Pay as you go speeds are capped at 25 Mbps, but this should absolutely be sufficient for browsing and streaming.

Coverage can vary from location to location too, but signal strength isn't necessarily an indicator on the quality of your connection.

It's possible to see one bar but still maintain a good connection, but if you're continuing to struggle it's definitely worth reaching out to our team so we can take a closer look.

Peter

Re: PAYG Service Quality Issues

Dungie741 — Fri, 10 Oct 2025 07:20:55 GMT

Thank you peter I did ring last night they did there best,still got problems i took my sim out and put it in a another phone thats on ee that gets a good connection,my Sim in that phone was pants maybe it's something to do with my Sim it's 9 years old ee did check it and they said it's OK

Sent from Outlook for Android<>

Re: PAYG Service Quality Issues

Schockwave — Fri, 10 Oct 2025 09:32:41 GMT

@Dungie741 , I would definitely request a replacement SIM card, which you can either do via the EE App or by going into an EE high street store with photo ID, just make sure that it is a replacement SIM card.

Re: PAYG Service Quality Issues

Dungie741 — Fri, 10 Oct 2025 13:32:55 GMT

Yer definitely worth trying thanks

Sent from Outlook for Android<>