topic Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY in Mobile Network discussions

EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Sun, 03 Aug 2025 07:49:05 GMT

Hello Technical Team,

This is to inform you that I cannot continue to paying more dimes for a service that is not worth it. Last year, I reported a staggering poor network signal within the Oxford City Centre and up to 10 miles towards the Cowley Road and Iffley Road. This complaint fell on the deaf ears of your technical department. Guess what? The company is even charging more dimes for a service that's not worth paying for! In short, it's CRAP.

If you want to investigate whether I reported this issue to the EE support team, feel free to dig into my customer details.

Infact, EE has become the most unreliable service provider within certain areas within Oxfordshire. What is all this 8 magic ball nuisance that still goes on with EE? You still want to charge me more monies for a crumpled service? Whilst I type this post, I am ashamed to inform you that EE signal is as worst now as never expected.

What are you "smart" company planning on doing regarding this issue? Repair the broken system or rather ignore and head for higher fee charging bullying of clients undergoing similar circumstances?

Thanks.

Note: Please don't respond with those mathematical statistics that you always do. Be smart and fair.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

Chris_B — Sun, 03 Aug 2025 07:54:13 GMT

@JiLF This isn’t customer support or even tech support it’s a public forum. No one can access your account and no one here knows who you are to even try and look at what you’ve reported.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Sun, 03 Aug 2025 07:53:58 GMT

Your responses as far as signal issues have been reported here by concerned parties don't seem to bear any helpful fruits at all! EE is CRAP.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Sun, 03 Aug 2025 07:55:12 GMT

Not helpful. Sorry

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

Linzi_H — Sun, 03 Aug 2025 08:31:29 GMT

Hi @JiLF

I know how frustrating it is when things don't work as expected, and you're doing the right thing by reporting any issues directly to our team for further investigation. If you opened a complaint with us over the phone, this should have been discussed, so I'm concerned to hear you had no resolution to this.

What is happening with your services when visiting these areas exactly?

Have you checked the coverage expectations within these places using our Coverage Checker? You can also follow the "Check service status", and this will let you know of any known works or issues within that postcode. If the network looks good, you can also follow "report a problem," and this will be sent for investigation.

When was the last time you spoke with our technical team, and what was the advice given?

Linzi

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

Northerner — Sun, 03 Aug 2025 08:42:12 GMT

Hi @JiLF

I have checked two locations and there is a reported issue. You can check yourself and register for updates here:

https://ee.co.uk/help/service-status/mobile

It is alway good practice to restart your device if you have seen network issues as this will refresh your connection.

Thanks

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 02 Oct 2025 22:17:00 GMT

I completely agree with the comment here. EE is extremely terrible within the Oxford City Centre(the "dead EE signal sickness" commences from the St. Aldates Police Station & stretches towards the City Centre Post Office & the rest of Cowley Road), Other affected areas are Headington, Barton, Blackbird Keys, Greater Leys, Kassam Stadium. In summary, OX1, OX2, OX3, OX4 zones are dead signal zones on EE. The company must and should make immediate compensations to every client affected by the erasure of signals within Oxfordshire.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 02 Oct 2025 22:19:39 GMT

IMMEDIATE SUBSIDIARY CLIENT COMPENSATIONS DEMAND

EE is extremely terrible within the Oxford City Centre(the "dead EE signal sickness" commences from the St. Aldates Police Station & stretches towards the City Centre Post Office & the rest of Cowley Road), Other affected areas are Headington, Barton, Blackbird Keys, Greater Leys, Kassam Stadium. In summary, OX1, OX2, OX3, OX4 zones are dead signal zones on EE. The company must and should make immediate compensations to every client affected by the erasure of signals within Oxfordshire.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 02 Oct 2025 22:22:43 GMT

Worst of all, their automated response system says "Welcome to EE, the best mobile network in the UK",which is absolutely NOT true and absurd!

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 02 Oct 2025 22:23:48 GMT

To that I totally agree....

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 02 Oct 2025 22:24:16 GMT

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 23 Oct 2025 09:49:34 GMT

I struggle with a similar issue....

This same EE has with utter shame continued to devastate me with a dead service at numerous points within the Oxford City Centre and surrounding areas. They impose extremely high fees every month. Yet, they claim to be the number one cellphone provider in the UK in their intros. EE should be forced to compensate each & every client affected by their dumb doll service.

Just have a read at this article that openly exposes the cause of their fallen service within Oxfordshire and surrounding areas:

https://oxfordclarion.uk/city-centre-mobile-reception-ee-says-a-fix-is-on-the-way

EE should compensate its clients ASAP!

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 23 Oct 2025 10:13:02 GMT

I concur your sentiments... It's a breach of contract.

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

JiLF — Thu, 23 Oct 2025 10:15:17 GMT

Waste of time.. Infact, I would title it as manipulative tactics....

Re: EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

Peter_W — Thu, 23 Oct 2025 12:05:56 GMT

Good afternoon @JiLF.

We're aware of the issues you've outlined here, and as the article you shared highlights, this is linked with a decommissioned site in the area.

We have ongoing updates around this in a dedicated thread here, and would recommend any affected customers to contact our customer care team so they can discuss their experience.

Peter