topic Re: Phone Service in Mobile Network discussions

Phone Service

Saneela — Sat, 27 Sep 2025 08:52:56 GMT

My service is not working, is anyone else dealing with this issue ?

Re: Phone Service

bristolian — Sat, 27 Sep 2025 09:11:24 GMT

In what way is your service not working? Does your phone show coverage indicators? Are you in the UK or abroad?

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

Re: Phone Service

Saneela — Sat, 27 Sep 2025 10:03:23 GMT

It is showing that there is a issue in the area hopefully it gets sorted out

Re: Phone Service

Michael_D — Sat, 27 Sep 2025 13:22:43 GMT

If there is a problem showing @Saneela, you can sign up to receive updates on the issue through the coverage checker that @bristolian mentioned.

Our engineers will get it back to normal as soon as they can, but WiFi Calling will give you a connection if you have WiFi available in the meantime.

Michael