https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1565859#M43048 <P>Hi everyone.&nbsp;</P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/td-p/1383129" target="_blank">main post has been updated</A> with the latest information.&nbsp;</P> <P>Leanne.</P> Thu, 18 Sep 2025 14:43:59 GMT Leanne_T 2025-09-18T14:43:59Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383129#M34132 <DIV> <P class="x_MsoNormal"><SPAN>Update: 16 December 2025</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>Over the past week, the Fibre company has completed the transmission and integrated the mast onto the network.&nbsp;</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>The mast is now on-air restoring full service to Newhaven.</SPAN><SPAN>&nbsp;</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>We will continue to monitor performance in the area.</SPAN></P> <HR /></DIV> <P class="x_elementtoproof"><SPAN data-olk-copy-source="MessageBody">Update: 07 November 2025</SPAN></P> <P class="x_xelementtoproof"><SPAN>Over the past few weeks, the power company has accessed the site and installed the power supply needed for the new mast. We are working with the Fibre company to arrange a date to complete the transmission and start integrating the mast onto the network. Once we have a date for the transmission to be completed, we can confirm an approximate on-air date for the new&nbsp;mast.&nbsp;</SPAN></P> <P class="x_xelementtoproof"><SPAN>We will keep you updated on this post.&nbsp;</SPAN></P> <HR /> <P class="x_elementtoproof"><SPAN data-olk-copy-source="MessageBody">Update: 18 September 2025</SPAN></P> <P class="x_elementtoproof"><SPAN>Over the past few months, our engineers have accessed the area and completed building the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring any unforeseen circumstances, we expect the work to start by the beginning of October.&nbsp;</SPAN></P> <P class="x_elementtoproof"><SPAN>Once the power supply has been installed, we can arrange a date for the Fibre provider to access the area to install the leased line needed to provide transmission to the site and confirm an approximate on-air date.&nbsp;</SPAN></P> <P class="x_elementtoproof"><SPAN>We will keep you updated on this post.&nbsp;</SPAN></P> <HR /> <P><SPAN data-olk-copy-source="MessageBody">Update: 10 June 2025</SPAN></P> <P><SPAN>Over the past few months, the legal negotiations have completed successfully and we have legally acquired the land from the site provider. Our engineers have started planning the build for the equipment. Barring any unforeseen delays, we expect the build to complete by the beginning of September. Once the build has completed, we can confirm an approximate on-air date for the new mast.&nbsp;</SPAN></P> <P><SPAN>We will keep you updated on this post.&nbsp;</SPAN></P> <HR /> <P>Update: 10 January 2025</P> <P>Over the past few months, for the first location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the permanent mast and confirm an approximate on-air date.</P> <P>For the second location (which we have located as a back-up, in case of any unforeseen problems with the first location), our engineers are completing surveys and designs to make sure the area will be suitable for the equipment Pending a positive outcome from the surveys, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P class="xmsonormal"><SPAN>Update: 22 August 2024</SPAN></P> <P>Over the past few months, our engineers have been looking at alternative options to improve coverage as quickly as possible.</P> <P>Over the past week. we have installed a temporary mast in the area to ease congestion and improve service in Newhaven, whilst we progress the two other locations for a permanent mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P class="xmsonormal"><SPAN>Update: 24 May 2024</SPAN></P> <P style="margin-bottom: 0cm; background: white;"><SPAN>For the first location, our engineers have started legal negotiations with the site provider to legally acquire the land and start building the equipment needed for the new mast. Pending a positive outcome from the legal steps, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="margin-bottom: 0cm; background: white;"><SPAN>For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys and designs at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.&nbsp;</SPAN></P> <P style="margin-bottom: 0cm; background: white;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P class="xmsonormal"><SPAN>We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.</SPAN><SPAN>&nbsp;</SPAN></P> <P class="xmsonormal"><SPAN>Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment.</SPAN><SPAN>&nbsp;</SPAN></P> <P class="xmsonormal"><SPAN>Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.</SPAN><SPAN>&nbsp;</SPAN></P> <P class="xmsonormal"><SPAN>We will keep you updated on this post.</SPAN></P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</P> <P><SPAN>For information on who can use WiFi Calling and how to set up this service, please see our&nbsp;<A href="https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling" target="_blank" rel="noopener">Using WiFi Calling&nbsp; Help page.</A></SPAN></P> Tue, 16 Dec 2025 11:38:33 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383129#M34132 Leanne_T 2025-12-16T11:38:33Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383664#M34167 <P>How long is this issue likely to take?&nbsp;</P><P>Having significant issues with connection.</P> Sat, 04 May 2024 08:27:48 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383664#M34167 Emma4578 2024-05-04T08:27:48Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383778#M34173 <P>Hello</P><P>I have 5G on my phone. It's been 2 weeks and I have less than 5 Mbps (using fast.com) in my flat. I can barely use Internet. Would you provide any alternative whilst you solve the problem?&nbsp;</P><P>Any help would be much appreciated&nbsp;</P><P>Thank you</P><P>AEH</P> Sat, 04 May 2024 17:41:16 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383778#M34173 123R-loop 2024-05-04T17:41:16Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383779#M34174 <P>P.S. location: Edinburgh NEWHAVEN area.</P> Sat, 04 May 2024 17:42:56 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383779#M34174 123R-loop 2024-05-04T17:42:56Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383780#M34175 <P>This is a serious issue and huge inconvenience, can you please advise timescale on resolution? We all need to know, I am expecting important calls regarding my medication?&nbsp;</P> Sat, 04 May 2024 17:46:20 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383780#M34175 Sumbagemma44 2024-05-04T17:46:20Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383781#M34176 <P>Also, I keep receiving text messages saying problems has been solved???</P> Sat, 04 May 2024 17:49:24 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1383781#M34176 Sumbagemma44 2024-05-04T17:49:24Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384043#M34194 <P>Morning&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4376282">@Sumbagemma44</a>&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4376281">@123R-loop</a>&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3824544">@Emma4578</a>&nbsp;</P> <P>Thanks for posting&nbsp;</P> <P>Once we have further information the main post will be updated.&nbsp;</P> <P>To discuss your options if you are affected by the mast being offline, please&nbsp;<A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with our mobile guides</A>&nbsp;who can help you further.&nbsp;</P> <P>Leanne.</P> Mon, 06 May 2024 06:38:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384043#M34194 Leanne_T 2024-05-06T06:38:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384129#M34208 <P>Hi,</P><P>I reported a problem last week in this area EH64QQ. I was told there is no problem but just found the above. I can't make it receive calls in my home which is a huge issue as I work from home.&nbsp;</P><P>&nbsp;</P><P>What can we do in the short term?&nbsp;</P><P>&nbsp;</P> Mon, 06 May 2024 12:49:24 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384129#M34208 pmollahan 2024-05-06T12:49:24Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384135#M34209 <P>Anytime you have indoor coverage issues for whatever reason, you can use WiFi-calling to continue using your phone as normal.</P> <P>The service supports inbound &amp; outbound direct-dialled voice calls, sending &amp; receiving text messages, and doesn't need any apps.</P> Mon, 06 May 2024 12:59:57 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384135#M34209 bristolian 2024-05-06T12:59:57Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384184#M34210 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4378371">@pmollahan</a>&nbsp;</P> <P>Check the network checker:&nbsp;</P> <P><A href="https://ee.co.uk/help/service-status/mobile" target="_blank">https://ee.co.uk/help/service-status/mobile</A></P> <P><STRONG><EM>Network problems in your area (EH64QQ)</EM></STRONG></P> <P><STRONG><EM>Updated on 6 May 2024 at 6:13 PM</EM></STRONG></P> <P><STRONG><EM>We're aware of signal problems that are affecting our customers in Newhaven Here is a link to the community page where you will find the latest information.</EM></STRONG></P> <P><STRONG><EM>Read updates and give feedback</EM></STRONG></P> <P><STRONG><EM>We can also keep you updated by text message or email about this issue.</EM></STRONG></P> <P><STRONG><EM>We’ll only send you updates about this issue. Once it’s resolved, we won’t send any more.</EM></STRONG></P> <P>Can you connect to EE wifi calling service if you have home landline broadband.</P> <P>Thanks&nbsp;</P> <P>&nbsp;</P> Mon, 06 May 2024 17:16:56 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1384184#M34210 Northerner 2024-05-06T17:16:56Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1385434#M34266 <P>Hello Leanne_T,</P><P>is this the new mast on Ferry Road / Warriston Road? We live around there and reception is unacceptable for some weeks now.</P> Fri, 10 May 2024 14:23:54 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1385434#M34266 mornaus 2024-05-10T14:23:54Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1386320#M34331 <P>Would have been nice to be contacted by EE when the mast was about to be decommissioned - it’s not as if the problems were in the least unpredictable. Instead I’ve had to find all this out in the course of several phone calls to EE this evening. I have no 4G signal outside and my phone calls constantly fade in and out.</P><P>There should really be a complete suspension of bills for customers affected until such time as the issue is fixed.&nbsp;</P> Mon, 13 May 2024 18:53:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1386320#M34331 Guadiana 2024-05-13T18:53:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1386844#M34356 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a>&nbsp;</P><P>Can we get an update on this issue please? It's more than 2 weeks ago now since I first reported an issue. Having no data and very poor phone coverage at home means my plan is currently of little value.&nbsp;</P><P>Thanks,&nbsp;</P><P>Paul</P> Wed, 15 May 2024 06:46:23 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1386844#M34356 pmollahan 2024-05-15T06:46:23Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387226#M34392 <P>No point clicking on the "Keep me updated" option...after 10 minutes I got a text saying issue has been fixed. I also reported an issue over a week ago and was told there was no issue.</P><P>What size is the affected area? Can confirm no signal in Hawthornvale, Dudleys, Stanley Road, East Trinity Road. Had signal on Ferry Road but then dropped out when I turned onto Craighall Road.</P> Thu, 16 May 2024 06:37:16 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387226#M34392 ScurvyJohnHoff 2024-05-16T06:37:16Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387756#M34406 <P>I am totally dissatisfied with EE. There is no resolution to problem. I am still being charged the same amount of money for an inadequate service. Pleas please resolve now or refund my money. This is dragging on for weeks and unacceptable&nbsp;</P> Fri, 17 May 2024 15:44:40 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387756#M34406 finolawoodhouse 2024-05-17T15:44:40Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387811#M34410 <P>I live in Hawthornvale. I called EE to complain and the call handler suggested it could be 6-12 months before they find a suitable site for a new mast, get planning permission etc. Their advice was to join a new network or accept a monthly discount. Basically, this isn’t a short-term problem. I’m moving to Vodafone.&nbsp;</P> Fri, 17 May 2024 18:19:27 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1387811#M34410 Faster 2024-05-17T18:19:27Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388487#M34458 <P>Same. I am 6 months pregnant and have had unexpected hospital visits so to not be able to call out as I only have wifi is really bad.</P> Mon, 20 May 2024 11:14:22 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388487#M34458 amyhelliwell 2024-05-20T11:14:22Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388498#M34459 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2790982">@amyhelliwell</a></SPAN>&nbsp;</P> <P>Are you able to use <A href="https://ee.co.uk/help/mobile/manage-use/using-phone-features/use-wifi-calling" target="_blank">WiFi calling</A> when you have access to WiFi?</P> <P>Chris</P> Mon, 20 May 2024 12:04:12 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388498#M34459 Christopher_G 2024-05-20T12:04:12Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388580#M34463 <P>This is absolutely unacceptable.&nbsp; We just took out a new contract with EE and at no time were we told there was an issue. Self-employed and losing out on work because of the issues.&nbsp; Yes, we use WiFi calling but Virgin was down for a while too - so that option wasn't an option.&nbsp; Having spoken to EE, they say they will pay the monthly fee until the situation is resolved, and we have to call up every month to report the fault and claim the fee back.&nbsp; But what about compensation for stress, inconvenience, loss of work, etc?&nbsp; I would like to know the procedure for raising this formally.</P> Mon, 20 May 2024 16:27:58 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388580#M34463 REM2605 2024-05-20T16:27:58Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388588#M34466 <P>Just to add, I opted for updates on the fault and just received a message saying that the fault has been fixed (similar to someone else on here).&nbsp; So, can this be looked into please so we don't get incorrect information on this important issue?&nbsp; Obviously, I now have no faith in the updates...</P> Mon, 20 May 2024 16:38:04 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-Newhaven/m-p/1388588#M34466 REM2605 2024-05-20T16:38:04Z