topic Re: Unable to make calls in Mobile Network discussions

Unable to make calls

JonX_1919 — Wed, 28 Aug 2024 19:35:33 GMT

I have an IPhone13 on EE and I have to use WhatsApp to make calls. going through the network or wifi calling is just unusable

Joke

Re: Unable to make calls

bristolian — Wed, 28 Aug 2024 17:52:20 GMT

Are you able to use mobile data whilst on network-based voice calls? That would be a good indicator of using 4G-calling where the higher-quality audio codecs are used.

If you're getting poor audio on WiFi-calling, I'd be minded towards the problem being with the destination caller, or of the call going over 2G rather than either VoLTE or VoWiFi.

Re: Unable to make calls

JonX_1919 — Tue, 08 Jul 2025 14:12:29 GMT

Its not you its the network, the EE network is shocking. constant drop outs all the time. They must have data for how many calls get dropped due to poor connection, I dont think apple do very good with this network. my 10 year old android on giff gaff is far better.

Re: Unable to make calls

bristolian — Tue, 08 Jul 2025 14:44:21 GMT

@JonX_1919 wrote:
They must have data for how many calls get dropped due to poor connection

Absolutely. Call success rates & dropped call factors are continually monitored.

Re: Unable to make calls

JonX_1919 — Wed, 17 Sep 2025 09:49:14 GMT

Have the same problem for over a year now, the network just doesn't support calls anymore, try whatsapp calling, that works a lot better over data. However, EE isn't very good at keeping calls when your on the move. Found GiffGaff to be better which is on the O2 network.

Re: Unable to make calls

bristolian — Wed, 17 Sep 2025 10:59:20 GMT

@JonX_1919 wrote:
Have the same problem for over a year now, the network just doesn't support calls anymore,

An interesting assertion.

Re: Unable to make calls

Leanne_T — Wed, 17 Sep 2025 11:51:03 GMT

Hi there @JonX_1919

Thanks for coming to the community.

If you're experiencing problems making and receiving calls in multiple areas, please report this to our technical support team. They can get the connection investigated to see what could be causing this for you, and let you know the next steps to try to get this resolved.

Leanne.