topic No mobile network 3 days text to day we know there's problem refund needed in Mobile Network discussions

No mobile network 3 days text to day we know there's problem refund needed

Michelle193 — Tue, 16 Sep 2025 13:49:47 GMT

You keep sending me text about problem in vigo how about refunding 10 pound or not charging me next month not happy

Re: No mobile network 3 days text to day we know there's problem refund needed

Katie_B — Tue, 16 Sep 2025 15:38:37 GMT

Hi @Michelle193.

Welcome to the EE Community.

I am sorry to hear you are experiencing issues with the network in your area.

It's great that you have alerts set up as when an update on the fix is available this will be provided to you.

I understand how frustrating this must be and that you wish to discuss a refund. The best way to do this would be by speaking with our customer care team who can take a further look at your account.

Katie

Re: No mobile network 3 days text to day we know there's problem refund needed

Chris_B — Tue, 16 Sep 2025 17:41:18 GMT

@Michelle193 Did you read the contract T&Cs ? No network can provide a 365 day service across the network as issues do

You might want to read THIS Look at section 4