https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-On-calls-no-one-can-hear-me-and-say-I-sound-like-a-dalek/m-p/1564163#M42994 <P>A few bits in here.</P><P>There is an option on the online status tool -&nbsp;<A href="https://ee.co.uk/help/mobile-coverage-checker" target="_blank" rel="noopener">https://ee.co.uk/help/mobile-coverage-checker</A>&nbsp;(follow "check service status") - to report in-call audio problems. That said, I'd be sceptical this is necessarily a coverage issue.</P><P>My personal experience of dalek-audio is that it's sometimes related to being edge-of-coverage. In your case I suspect a good test would be to establish whether your phone is using WiFi-calling or the mobile network (VoLTE/4G-calling) when this happens.</P><P>Are you using Android or Apple? And if Android - which version? The method for checking this does differ.</P><P>If you're insistent with EE-CS when you're reporting this, they do have a technical escalation process to follow - but it may require dated &amp; timed examples of poor calls, and some persistence. Any hint from you, that you'll accept their advice of "no problems in the area", and I suspect they'll be willing to close the call without following that process.</P> Sun, 14 Sep 2025 17:01:30 GMT bristolian 2025-09-14T17:01:30Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-On-calls-no-one-can-hear-me-and-say-I-sound-like-a-dalek/m-p/1564102#M42992 <P>I have this exact same problem. Pretty much every call. I have changed phones x 3 thinking it was the phones and its across my 2 different ee sims.&nbsp; I have reported in the past but just dont have time to keep calling. All they do is go through settlings and make sure I have wifi calling on then say well there is no problems in the area.&nbsp; Given online I can see lots of people saying this there is clearly an issue and its been for over 6 months so im now at thw point at looking at cancelling my contract as there is no point having a work phone I cant keep a full call on.&nbsp; Come on EE sort this out !</P> Sun, 14 Sep 2025 14:05:03 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-On-calls-no-one-can-hear-me-and-say-I-sound-like-a-dalek/m-p/1564102#M42992 Yellowblue 2025-09-14T14:05:03Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-On-calls-no-one-can-hear-me-and-say-I-sound-like-a-dalek/m-p/1564163#M42994 <P>A few bits in here.</P><P>There is an option on the online status tool -&nbsp;<A href="https://ee.co.uk/help/mobile-coverage-checker" target="_blank" rel="noopener">https://ee.co.uk/help/mobile-coverage-checker</A>&nbsp;(follow "check service status") - to report in-call audio problems. That said, I'd be sceptical this is necessarily a coverage issue.</P><P>My personal experience of dalek-audio is that it's sometimes related to being edge-of-coverage. In your case I suspect a good test would be to establish whether your phone is using WiFi-calling or the mobile network (VoLTE/4G-calling) when this happens.</P><P>Are you using Android or Apple? And if Android - which version? The method for checking this does differ.</P><P>If you're insistent with EE-CS when you're reporting this, they do have a technical escalation process to follow - but it may require dated &amp; timed examples of poor calls, and some persistence. Any hint from you, that you'll accept their advice of "no problems in the area", and I suspect they'll be willing to close the call without following that process.</P> Sun, 14 Sep 2025 17:01:30 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Re-On-calls-no-one-can-hear-me-and-say-I-sound-like-a-dalek/m-p/1564163#M42994 bristolian 2025-09-14T17:01:30Z