topic Re: Wi-Fi Calling won’t work in Mobile Network discussions

Wi-Fi Calling won’t work

Panda2019 — Wed, 15 Nov 2023 15:08:44 GMT

Hi Everyone,

looking advice on how to get Wi-Fi calling to work on an iPhone 13. We have virtually no signal in our village so rely on this but for some reason it has stopped working.

I have turned the phone off and on, reset the router and reset the network settings on the phone multiple times and nothing is working.

Please help.

Re: Wi-Fi Calling won’t work

bristolian — Wed, 15 Nov 2023 15:33:55 GMT

Do you have sufficient coverage that you're able to make & receive calls using 4G-calling? That would be a valid reason for WiFi-calling to not engage.

If not, and assuming you can use other internet-based functions on the phone over WiFi, does this same problem recur on multiple routers? Or do multiple phones not connect when using your router?

Re: Wi-Fi Calling won’t work

Panda2019 — Wed, 15 Nov 2023 16:01:24 GMT

Thank you for your reply. I do have an intermittent signal so I thought it could be that however it doesn’t work when I turn the phone on airplane mode and just put Wi-Fi on. I only have the one router at home and haven’t tried it at anyone else’s house. My husbands phone connects fine.

Re: Wi-Fi Calling won’t work

Northerner — Wed, 15 Nov 2023 20:54:28 GMT

Hi @Panda2019

Wifi calling on the iphone is horrendous. Any sniff of a mobile signal and it will disconnect (and from my experience on iphone XR) and the transfer from wifi to mobile will fail.

No real solution as unlike on android you cannot choose the priority (wifi over mobile).

Thanks

Re: Wi-Fi Calling won’t work

Chris_B — Wed, 15 Nov 2023 21:08:59 GMT

@Northerner That’s not the case anymore, to get my phone off WiFi calling I have to switch off WiFi calling or turn off the WiFi on my device. Wi-Fi calling over rides cellular. It was like this on my 12 and now my 15. Is the XR up to date ? iOS 17 ?

Re: Wi-Fi Calling won’t work

Northerner — Thu, 16 Nov 2023 14:09:14 GMT

@Chris_B

I want to use wifi calling not disconnect it. The wifi calling to cellular transfer is rubbish and 100% of the time i can hear the caller but they cannot hear me = dead call as i have to hang up, then it falls back onto WiFi calling as the the cellular signal it was using is inadequate.

Yes my XR is up-to-date.

Re: Wi-Fi Calling won’t work

bristolian — Thu, 16 Nov 2023 14:49:28 GMT

I've found Android's mobile-preferred to be a reliable way of using VoWiFi. I have had issues on previous devices that turned out to be faulty.

Re: Wi-Fi Calling won’t work

Joshmerosh — Wed, 10 Sep 2025 14:13:26 GMT

We have had the same issue for two weeks and after lots of investigating it boils down to an EE issue effecting a number of customers throughout the Uk. I was assured it would be back to normal within 12 hours, that was three days ago. I’m about to cancel my contract to go with another provider.

Re: Wi-Fi Calling won’t work

Katie_B — Wed, 10 Sep 2025 15:05:22 GMT

Good afternoon @Joshmerosh.

Thanks for coming here.

I am sorry to hear the issue has not yet been fixed.

Have you been able to contact our customer care team again?

If yes, was an update provided?

Katie

Re: Wi-Fi Calling won’t work

Joshmerosh — Wed, 10 Sep 2025 20:09:33 GMT

Hi Katie,
No reply or call from EE yet again and still no WiFi calling! I feel very let down by EE and on my return to home Friday I will be seeking another provider.
Thanks
Joe
Sent from my iPhone

Re: Wi-Fi Calling won’t work

Chris_B — Thu, 11 Sep 2025 07:18:45 GMT

@Joshmerosh You say on your return home on Friday. Just to ask are you within the UK ? WiFi calling doesn’t work abroad.

Re: Wi-Fi Calling won’t work

Joshmerosh — Thu, 11 Sep 2025 08:26:33 GMT

Well it’s both my phone and my wife’s. She is at home with no way of calling me or others unless on WhatsApp or messenger. I’m in the Uk.
Sent from my iPhone

Re: Wi-Fi Calling won’t work

Katie_B — Thu, 11 Sep 2025 13:08:44 GMT

Hi @Joshmerosh.

Was a call back arranged by the last agent you spoke with?

Katie