topic 4g ee payg the worst network I ever used in Mobile Network discussions

4g ee payg the worst network I ever used

EEcustomer18 — Mon, 08 Sep 2025 15:19:08 GMT

I have switched to ee a couple months ago bcs I was thiniking my giffgaf was bad...

I have checked coverage for my areas - 4g excellent indoors and outdoors so I decided to switch to PAYG just to check this coverage. First 2 weeks was brilliant and after that I have got msg ( every 2 weeks) that there is a problem with network and they trying to fix. Honestly last 3 months I just received loads of msgs about issues and issues. This is ridiculous...

On the top of that even after "fixing" the problems still I do not have data and calls and coverage showing excellent signal indoors and outdoors. Without wifi at my home I do not have either data or calls but to spice up whole thing I do not have it outdoors. Simple example: I go pickup my daughter from school. As soon I left house I could not send msg or call , nothing and my phone showing 4gg and 3 bars all the time. It took 10m to get to school, still no data and calls. I have send msg to my daughter ( whatsup and sms) at 14:50 and she get them at 15:20 when I pick her up. This is no one day situation but constant issue most of the days.

Another example. On my first and second break - everything fine. Another brake - no data no calls. I stay in this same place every brake so...wth.

It does not mater where I go - shops , gym , school, work - there is always issue with data and calls (ee coverage shows excellent signal )

I have tried everything what I have been told by customer services and nothing helped. I just wonder if you treat all PAYG customers like that and mayby if I would sign contract I get "normal" service. Be carefull before you think about signing 1-2 year contract with them.

You are one big scum for me and I will never recommend ee to anybody.

I fed up with this and I gonna switch to somebody else.

Re: 4g ee payg the worst network I ever used

ee_user14 — Mon, 08 Sep 2025 15:28:26 GMT

@EEcustomer18 wrote:
You are one big scum for me and I will never recommend ee to anybody.
I fed up with this and I gonna switch to somebody else.

With comments like that, I think another network is possibly welcome to you!

Re: 4g ee payg the worst network I ever used

bristolian — Mon, 08 Sep 2025 16:07:19 GMT

@EEcustomer18 wrote:
I have tried everything what I have been told by customer services and nothing helped.

What exactly have CS offered by means of solution or advice? What did they say when you told them it wasn't helping?

Are you using the same phone as you were on GG? I would suspect that as at least part of the issue, if so.

Re: 4g ee payg the worst network I ever used

Northerner — Mon, 08 Sep 2025 18:03:15 GMT

Hi @EEcustomer18

Disappointing but as PAYG customer you have the benefit to change provider if the one you're on does not live upto your required service.

Good luck.